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About the Role

Crescent Hotels & Resorts is seeking a Director of Luxury Spa & Wellness to manage daily spa operations, focusing on maximizing departmental sales and ensuring a luxurious guest experience. The role involves overseeing staff, managing budgets, developing marketing strategies, and fostering a positive team environment.

Responsibilities

• Manage the day-to-day operations of the spa and coordinate non-management staff.
• Maximize departmental sales, including services and retail, and profits.
• Oversee spa aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting.
• Select and manage vendors for spa retail, including contracts and purchasing.
• Oversee retail product research, selection, purchasing, and display.
• Monitor and control supply inventories, uniforms, and purchasing processes.
• Track actual and projected sales, ensuring revenue goals are achieved or exceeded.
• Maintain high standards of cleanliness and functionality across all spa facilities and equipment.
• Develop and coordinate group spa experiences, including amenities, gifting programs, and customized services.
• Plan and execute spa promotions, seasonal offers, and holiday events.
• Ensure spa services are highlighted in property marketing and advertising.
• Recommend new products, services, and enhancements to remain competitive in the market.
• Oversee payroll, scheduling, and labor costs.
• Review operating statements, payroll reports, and budget worksheets to meet or exceed financial goals.
• Manage controllable expenses such as amenities, linens, salon products, décor, and supplies.
• Collaborate with sales and catering teams to accommodate group requests, review contracts, and ensure accurate billing.
• Lead by example in delivering outstanding guest service and creating a welcoming atmosphere.
• Empower team members to resolve guest concerns and provide exceptional service.
• Monitor guest satisfaction surveys, feedback, and comment cards to identify improvement opportunities.
• Partner with housekeeping and engineering to maintain a pristine, well-functioning spa environment.
• Recruit, interview, and hire qualified hourly staff.
• Develop and deliver comprehensive training and onboarding programs.
• Conduct performance appraisals and create development plans for team members.
• Foster a collaborative, communicative, and motivated work environment.
• Maintain an open-door policy, address employee concerns, and act on engagement feedback.
• Recognize achievements and celebrate team successes.

Requirements

• A keen eye for detail and respect for providing a luxurious spa experience.
• Ability to handle challenges.
• Strong organizational and time management skills.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.
• Ability to handle conflict with tact, patience, and diplomacy.
• Strong problem-solving and decision-making skills.
• Detail-oriented with the ability to observe and respond to operational and guest needs.
• Flexible, team-oriented, and hands-on leadership style.

Skills

• Strong communication skills, both written and verbal.
• Professional presence with the ability to lead by example.
• Excellent interpersonal skills with guests, employees, and vendors.

Location

• NYC
• New York

Work Type

• Full-time

Experience Level

• 5 years of experience in spa, guest services, front desk, sales/marketing, or related field.

Education Level

• 4-year bachelor’s degree in Business Administration, Hotel & Restaurant Management, or related field.

Salary/Compensations

• $100,000.00-$110,000.00 per year

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

About the Company

• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
• We understand what it takes to be a part of something great.
• We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
• Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
• We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.