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About the Role
As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.
Responsibilities
- Provide one-on-one support during scheduled program sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
- Maintain accurate session notes and share updates with team members
- Ensure each participant’s experience is professional, supportive, and respectful
- Follow established processes and standards to maintain a consistent experience
Requirements
- 2+ years of full-time professional experience in any industry
- Clear and professional verbal and written communication skills
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Skills
- Customer service
- Hospitality
- Retail
- Education
- Caregiving
- Personal development
- Coaching
- Wellness
Work Type
- Full-Time
Experience Level
- 2+ years of full-time professional experience
Salary/Compensations
- $23–$30/hr + quarterly performance based bonuses
Benefits
- Competitive pay with advancement opportunities
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after the first year)
- 10 paid holidays
- Paid training and professional certification
- Supportive, growth-focused work environment
About the Company
- Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.
Equal Opportunity
- Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.