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About the Role

In this role you will be responsible for providing assistance to residents, guests and vendors in the community, purposely brightening and enriching the lives of those served with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Ensure the safety of residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for work orders, incidents, and concerns.
• Receive and deliver or hold packages, plants, prescription drugs, etc. as requested.
• Maintain the sign in/out log for the issuance of community keys and gate passes.
• Assist other departments with administrative functions.
• Ensure resident/family/employee concerns receive timely response and follow up, striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors, and co-workers.

Requirements

• Three (3) months of related experience is preferred.
• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills.
• Proficiency with Outlook, Excel, and Word is required.
• Compassionate, professional, kind, engaging, empathetic, and helpful.
• Ability to work as part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant.
• Ability to maintain a positive and friendly demeanor toward residents and co-workers.

Skills

• Outlook
• Excel
• Word
• Customer Satisfaction
• Communication
• Teamwork
• Decision Making

Location

• The Club at Briarcliff Manor

Work Type

• Full-time

Experience Level

• 3 months of related experience preferred

Salary/Compensations

• $19 - $21 per hour

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• DailyPay (access to earned wages before payday)
• COVID-19 vaccination (unless exempt)

About the Company

• Senior Lifestyle is a company with a mission to purposely brighten and enrich the lives of those they serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.