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About the Role
Serenity is seeking a Member Sales Associate to inform clients, build confidence in their decisions, and drive results. This is a high-touch, relationship-driven role with performance expectations, focusing on supporting clients through their options and next steps.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach.
- Confidently encourage clients to take the next step.
- Listen carefully, ask the right questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute to team performance goals.
- Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure.
- Coordinate handoffs between internal teams to ensure a seamless client experience.
- Follow up with clients to maintain momentum and ensure all details are addressed.
Requirements
- 2+ years of full-time, high-quality customer-facing experience, preferably in hospitality, retail, concierge, sales-adjacent, or premium service environments.
- A track record of hitting goals or performance targets.
- Ability to build trust quickly and make people feel comfortable.
- Ability to handle rejection well and learn from it while staying focused on the outcome.
- Strong active listening skills.
- Ability to manage a high volume of interactions without compromising quality.
- Some leadership experience or the desire to grow into one.
Skills
- Consultative approach
- Active listening
- Problem-solving
- Communication
- Relationship building
- Goal-oriented
- Adaptability
Location
- Onsite
Work Type
- Full-Time
- Onsite
Experience Level
- 2+ years
Salary/Compensations
- Competitive pay
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after year one
- 10 paid holidays
- Significant growth and promotion potential
About the Company
- Serenity is a driven company delivering advanced, evidence-based solutions for clients seeking better outcomes.
- Client-facing teams are core to the client experience.
- Invests heavily in employees who perform and care about clients.
Equal Opportunity
- Serenity is an Equal Opportunity Employer.
- Employment is contingent upon successful completion of a background check and drug screening.