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About the Role

The Account Director is a client and business leader responsible for the health, growth, and commercial performance of assigned client accounts. They build trusted relationships with senior stakeholders, understand client business and brand priorities, identify growth opportunities, and bring together NVE's capabilities to deliver against them.

Responsibilities

• Serve as the senior client lead across assigned accounts, building trusted relationships with key stakeholders.
• Develop a deep understanding of clients' businesses, brands, audiences, and strategic priorities.
• Provide proactive counsel and bring forward ideas, insights, and opportunities that create value beyond the immediate brief.
• Develop and maintain long-term account plans that connect client priorities with opportunities for growth.
• Lead regular account health reviews, identifying risks, opportunities, and actions required to strengthen the partnership.
• Ensure NVE's work is aligned to client objectives, KPIs, and broader business goals.
• Serve as a senior escalation point for client challenges, helping teams navigate complex conversations and maintain strong partnerships.
• Own year-over-year growth planning across assigned accounts.
• Identify and develop organic growth opportunities across existing client relationships.
• Build relationships beyond immediate project stakeholders to broaden NVE's reach and influence within client organizations.
• Partner with agency leadership to identify opportunities for portfolio expansion across London, EMEA, and the wider NVE network.
• Lead pitches and proposals for organic and existing-client opportunities, while playing a key role in larger new business pursuits.
• Contribute to qualification, strategic positioning, and pitch development for new business opportunities.
• Provide leadership and direction to Account Managers and junior Account team members, supporting their development in client leadership, strategic thinking, and commercial acumen.
• Establish clear account priorities and ensure cross-functional teams understand the client's business, objectives, and expectations.
• Partner closely with Production, Strategy, Creative, and Content leadership to ensure the right capabilities and resources are brought to each opportunity.
• Maintain senior visibility across active programs, providing guidance and support where client, scope, or commercial challenges arise.
• Create clarity and alignment across complex accounts with multiple stakeholders, workstreams, and agency disciplines.
• Foster a collaborative, solutions-oriented culture that enables teams to deliver exceptional work.
• Maintain oversight across multiple concurrent programs within assigned client portfolios.
• Own revenue and gross profit performance across assigned accounts.
• Lead portfolio forecasting and contribute to agency financial planning.
• Ensure scopes are commercially sound and aligned with client expectations.
• Maintain visibility across scope changes, SOW development, and financial performance.
• Partner with project and Production leads to identify and address risks to scope, profitability, or client satisfaction.
• Ensure account teams maintain accurate and consistent financial reporting.
• Support the development of post-program reporting, ensuring learnings and results inform future client strategy and growth opportunities.

Requirements

• Must be able to remain in a stationary position 50% or more of the time.

Skills

• Experiential marketing
• Integrated agencies
• Client services
• Account leadership
• Revenue management
• Profitability management
• Forecasting
• Margin management
• Scope development
• Portfolio planning
• Strategic thinking
• Organic growth identification
• Pitch development
• Proposal writing
• New business development
• Cross-functional team leadership
• Mentoring
• Communication skills
• Presentation skills
• Executive presence

Location

• London, UK

Work Type

• Hybrid

Experience Level

• 7+ years of experience in account leadership, client services or a related role within experiential marketing, integrated agencies or a comparable creative environment.
• Demonstrated experience owning and growing significant client relationships, with accountability for revenue, profitability and long-term account health.
• Proven ability to build trusted relationships and provide strategic counsel to senior client stakeholders.
• Strong commercial and financial acumen, including experience with forecasting, margin management, scope development and portfolio planning.
• Experience leading complex, integrated client accounts and maintaining oversight across multiple concurrent programs.
• Strong strategic thinking, with the ability to connect client business objectives to experiential and creative opportunities.
• Demonstrated success identifying and converting organic growth opportunities.
• Experience contributing to and leading pitches, proposals and new business opportunities.
• Proven ability to lead and influence cross-functional teams across disciplines including Production, Strategy, Creative and Content.
• Experience mentoring and developing Account Managers and emerging client leaders.
• Confident, collaborative and solutions-oriented, with the ability to navigate ambiguity and senior-level challenges.
• Excellent communication and presentation skills, with strong executive presence.

Benefits

• Health & Wellness Benefits
• Annual Leave
• Leadership offsites
• Paid Parental Leave
• Flexible WFH policy

About the Company

• NVE Experience Agency is a brand experience and production agency dedicated to building ideas rooted in culture and guided by the principle that ‘The Right Moment Will Transform Someone Forever.’ NVE’s team of creatives, strategists, and producers develop insight-driven ideas rooted in culture to convert consumer attention into commitment, action, and brand loyalty.

Equal Opportunity

• At NVE, we are led by curiosity and fueled by humanity. Authentic connection is at the heart of our work, and we embrace the opportunity and responsibility we have as an organization to provide the tools and resources needed to deliver the best and most equitable experiences possible for our employees and the clients we serve.