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About the Role
Expand your career at Pearson VUE in our Test Center Manager position for our Albany, NY location. In this role, you will utilize your communication and customer service skills with external customers while also selecting new Test Administrators, providing job coaching, and conducting fair performance appraisals for current employees.
Responsibilities
- Arrive on time for all scheduled shifts.
- Perform on-time site opening and closing procedures.
- Understand all testing procedures.
- Check in examinees, verify identification, and explain the exam process.
- Monitor examinees while testing.
- Maintain a secure testing environment.
- Communicate with internal technical support to investigate and fix technical issues.
- Strictly adhere to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping duties.
- Other duties as assigned.
- Site staffing/hiring/retention/conflict resolution/scheduling.
- Train, develop, and coach staff.
- Serve as the first contact for facility issues.
- Ability to multi-task.
Requirements
- Minimum of one year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent business experience preferred.
- Team leading and training skills, and exposure to a testing environment are strongly preferred.
- Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
- Ability to operate a computer and telephone.
- Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
- Ability to lift up to 20 lbs on occasion.
- Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
- Must have the ability to sit for long periods of time.
- Must be able to bend, stoop, and lift from a stooped position.
- Must be able to see small details at a distance.
- Ability to see names clearly on ID cards and the computer screen.
Skills
- Communication skills
- Customer service skills
- Team leading skills
- Training skills
- Microsoft Office Suite
- Windows applications
- Internet
Location
- Albany, NY
Work Type
- Full-time
Experience Level
- 1 year customer service experience
- 1 year supervision experience
Education Level
- High school diploma or equivalent
- Bachelor's degree or equivalent business experience
Salary/Compensations
- $26.00 per hour
Benefits
- Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
- Paid holidays, vacation, sick and personal days.
- 401(k) Retirement Plan with employer match.
- Employee Stock Purchase Plan.
- Tuition Reimbursement.
- Company-paid life insurance and business travel insurance benefits.
About the Company
- Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world.
- Pearson VUE provides a full suite of services, from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
- Pearson VUE is a business of Pearson, the world’s leading learning company with global reach and market‑leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).