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About the Role

As the ServiceNow Business Analyst, you will play a key role in transforming the employee experience through one of the world's leading digital workflow platforms. You will be responsible for the strategic direction, enhancement, and ongoing evolution of Hydro One's HR Service Delivery platform, bridging business needs with technology solutions.

Responsibilities

• Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management, HR Knowledge, Lifecycle Events, HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, and Integration with other HR Systems.
• Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities.
• Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements.
• Document requirements or support the creation of development stories with associated acceptance criteria.
• Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes.
• Contribute to the development and implementation of the best technical practices and procedures.
• Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team.
• Identify and resolve technical issues related to integration solutions.
• Perform debugging and troubleshooting of integration processes.
• Stay informed about industry trends and share insights with the team.

Requirements

• Experience in product management and/or business analysis.
• Strong knowledge of HRIS preferably ServiceNow.
• Able to facilitate process mapping workshops and conduct process gap analysis.
• Attention to detail and project management skills.
• Analytical and problem-solving skills.
• Knowledge of HR policies, procedures and processes.

Skills

• ServiceNow HRSD expertise
• Business Analysis
• Scrum Master certification
• Verbal and written communication skills
• Agile certification (PSM, CSM, PSPO, or CSPO)

Location

• Toronto

Work Type

• Regular
• Hybrid

Salary/Compensations

• $89,250.00-115,500.00 / year

Benefits

• Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.

About the Company

• Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
• We have a long history in the industry with our roots dating back over 110 years to 1906.
• We are focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
• Recognized by Forbes in its list of Canada’s Best Employers for 2026.
• Recognized as "Employer of the year 2026".

Equal Opportunity

• We seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
• Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.