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About the Role

As a Client Success Executive at MYITCREW, you will be the strategic quarterback for assigned accounts, ensuring relationship health, business growth, and technology alignment throughout the client lifecycle. This role focuses on Healthcare, Manufacturing, and other complex, multi-location clients, requiring a strategic partner who understands their business and helps build technology roadmaps.

Responsibilities

• Serve as the single point of accountability for assigned clients, being proactive, strategic, and always a step ahead.
• Own the client relationship at every organizational level, leading Strategic Business Reviews (SBRs), building annual IT roadmaps tied to operational goals, and fostering trust to make MYITCREW indispensable.
• Anticipate client needs through data and relationship cues, surfacing and resolving concerns before they escalate.
• Identify and close expansion opportunities, including hardware refreshes, infrastructure upgrades, licensing, and project work.
• Quote and scope solutions in partnership with Solutions Architect and TAM teams.
• Translate technical findings into business conversations, connecting infrastructure recommendations to operational outcomes, risk reduction, and ROI.
• Own the lifecycle calendar for each account, managing warranties, licensing renewals, and contract timelines.
• Present lifecycle and budget updates as part of proactive roadmap conversations.
• Serve as the non-technical escalation point for service concerns, facilitating internal resolution across Service, TAM, and Project teams.
• Maintain clear communication with clients during escalations, ensuring transparency and continuity.
• Partner with TAM and Projects teams to execute client initiatives and ensure delivery alignment.
• Partner with Solutions Architect on complex client scoping, bringing technical depth to client conversations and ensuring recommendations are grounded in a sound plan.

Requirements

• 7+ years in a senior account management, client success, or client executive role within managed services, IT services, or a related technology field.
• Proven track record managing relationships with C-suite and VP-level buyers at complex, multi-site organizations.
• Ability to understand and articulate the business implications of technology to executive audiences.
• Sufficient technical fluency to engage credibly with engineering teams and lead client conversations.
• Consultative, confident communicator with strong listening and presentation skills.
• Organized and accountable, managing a book of business with discipline.
• Experience working with or within assisted living or skilled nursing facility (SNF) organizations is required.
• Background on the operations side of healthcare (rather than exclusively IT) is a meaningful plus and preferred.

Skills

• Account Management
• Client Success
• Client Executive
• Managed Services
• IT Services
• Relationship Management
• Strategic Planning
• Roadmap Development
• Revenue Growth
• Sales
• Quoting
• Scoping
• Technical Fluency
• Consultative Communication
• Organization
• Accountability

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $100,000 – $110,000 annually
• Eligible for performance-based commissions/bonuses for high on-target earnings (OTE)

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• PTO
• Paid holidays

About the Company

• At MYITCREW, we don't just serve clients — we partner with them.
• We fix problems permanently — our root cause culture means clients trust us, and that trust is the foundation you'll build on.
• A proactive technical team generates real findings and real opportunities.