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About the Role

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls.
• Receives the public and answers questions in person and by telephone.
• Responds to inquiries from employees, patients, and others, referring to the appropriate manager, co-worker, healthcare giver, or department as necessary.
• Operates office machines and computers to ensure correct and effective patient processing.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other materials.
• Assists patients with the use of practice/clinic facilities or services.
• Adheres to all safety policies and procedures while supporting a culture of high quality and great customer service.
• Performs other duties as necessary or in the best interest of the organization.

Requirements

• One (1)+ year of retail or clinical front desk experience, preferred.
• Detail oriented, professional attitude, reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills.
• Interpersonal skills for customer service, functional, and team support.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position.
• General understanding of HIPAA guidelines.
• This position has no supervisory responsibilities.

Skills

• Detail oriented
• Professional attitude
• Reliable
• Management skills
• Organizational skills
• Verbal communication
• Written communication
• Grammar
• Spelling
• Interpersonal skills
• Customer service
• Team support
• English communication
• Mathematical ability
• Analytical ability
• Problem solving
• Computer operation
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• System knowledge
• Knowledge of state and federal regulations
• HIPAA guidelines

Location

• Austin-Jollyville - Austin, TX 78759

Work Type

• Seasonal

Experience Level

• 1+ year experience preferred