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About the Role
Research and respond to customer service inquiries from new home customers via phone and in person.
Responsibilities
- Respond to homeowner warranty work orders.
- Investigate and determine the need for service.
- Act as a liaison between homeowners and subcontractors to schedule service and follow-up.
- Determine if the company compensates service requests based on established company policies and procedures.
- Identify and report potential home construction defects to the Director of Production.
- Approve service invoices and monitor service repair budgets.
- Perform other duties as assigned.
Requirements
- Must have home building experience in field work.
- Must be proficient in Microsoft Office Suite.
- Ability to work under pressure.
- Highly motivated; ability to work with minimal supervision.
- Strong team player; works with diverse groups of people.
- Commitment to customer service.
- Ability to read and fully comprehend construction blueprints, specifications, and development plans.
Skills
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Professional appearance and manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Customer service driven
- Displays a friendly, enthusiastic, respectful, and personable manner
- Organized
- Ability to multitask; coordinate numerous activities and groups of people
Location
- Austin, TX 78704
Work Type
- Full-time
Experience Level
- 3-5 years’ experience in the residential construction industry as a Warranty Manager
Education Level
- High School diploma or equivalent
- Successful completion of college courses in Residential Homebuilding Construction