Sales & Operations Manager at Interplay | NY, US | Rezi

Sales & Operations Manager at Interplay

Sales & Operations Manager

Interplay · NY, US

5 days ago

Sales & Operations Manager

Interplay · NY, US

5 days ago
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About the Role

Interplay is seeking a leader to own the talent function, encompassing recruiting, HR, personal development, office environment, and culture events. The role involves developing world-class teams and leveraging AI systems to streamline operations. The ideal candidate thinks like a salesperson and operates like an exceptional sales operator, handling tasks from interviewing CEO candidates to restocking the fridge.

Responsibilities

  • Define talent and operational strategies and systems.
  • Lead relevant section of team meetings.
  • Oversee & customize relevant AI applications.
  • Conduct proactive outbound outreach through email, phone, LinkedIn, networking, referrals, and other channels.
  • Manage full cycle recruiting process including sourcing candidates, reviewing resumes, conducting recruiter calls, assisting in scheduling interviews, compiling feedback, and managing candidate communications.
  • Track activity, pipeline health, conversion rates, meetings, opportunities, and outcomes.
  • Develop direct relationships with existing team members, providing them with operational and morale leadership.
  • Compile and help deliver feedback to team members.
  • Design and execute a seamless onboarding and offboarding experience.
  • Maintain and update employee records, contracts, and documentation within the HRIS.
  • Own company compliance with local, state, and federal labor laws and manage workplace safety guidelines.
  • Maintain and regularly update the Employee Handbook.
  • Formalize the performance management process, driving the schedule for reviews, goal-setting, and career development tracking.
  • Act as the primary point of contact for employee relations, resolving interpersonal conflicts or performance issues.
  • Support managing benefits administration, including open enrollment, healthcare plans, retirement options, and wellness perks.
  • Own the daily office rhythm: supplies, mail/packages, guest experience, meeting room readiness, and general office organization.
  • Coordinate vendors and service providers.
  • Manage office inventory and purchasing.
  • Develop and maintain office guidelines.
  • Manage and coordinate all events, including internal, external, and office-hosted events.
  • Event management tasks include coordination, catering, scheduling, RSVPs, and day-of execution.

Requirements

  • 5+ years of recruiting and/or sales experience.
  • Experience working at a recruiting/search agency, staffing firm, sales organization, or other high-performance, relationship-driven business is strongly preferred.
  • Proven track record of building and managing a pipeline and consistently generating new opportunities.
  • Have relevant work experience, preferable from other tech companies.
  • Ability to work well in an unstructured environment by creating systems.
  • Experience managing timelines and are able to organize information into plans.
  • Tech-savvy and comfortable working with various software and tools related to marketing, event planning, content creation, and data management.

Skills

  • AI systems
  • Sales
  • Sales operations
  • Recruiting
  • HR
  • Talent management
  • Office management
  • Event management
  • Interpersonal skills
  • Problem-solving
  • Organization
  • Communication

Location

  • New York, NY, USA

Work Type

  • Onsite

Experience Level

  • 5+ years

Salary/Compensations

  • 125k

Benefits

  • Healthcare plans
  • Retirement options (401k)
  • Wellness perks

About the Company

  • Interplay is a New York City-based innovation ecosystem building high-growth companies.
  • We start, advise and invest in exceptional companies in AI/software, services and manufacturing verticals in the United States.
  • We also operate a multi-family office, investing across diverse asset classes.

Equal Opportunity

  • Company compliance with local, state, and federal labor laws (e.g., EEO, FLSA, FMLA)