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About the Role
Implementation Manager owns the first 45 days of every new Bobyard customer's life, ensuring a repeatable process from signed contract to a live, trained, and adopting account.
Responsibilities
- Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
- Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard
- Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
- Run reinforcement sessions and office hours to prevent customer churn
- Chase blockers down with Customer Success and Product until they are resolved
- Document goals, stakeholders, risks, and product feedback for seamless CSM handoff
- Deliver a formal handoff to the CSM that closes every exit-criteria box before moving on
Requirements
- 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts
- Hands-on comfort configuring a software product yourself
- Personally run live training sessions for non-technical or field-based users
- A track record of hitting a defined launch/time-to-value SLA
- Sharp, structured written communication skills
- Comfortable owning 10+ concurrent launches without dropping details
- Genuinely energized by construction, trades, or other real-world industries
Skills
- SaaS customer onboarding
- SaaS implementation
- Software configuration
- Live training
- Written communication
- Project management
- CRM tooling
- Onboarding tooling
Location
- San Francisco
Work Type
- On-site
Experience Level
- Mid-level
Salary/Compensations
- $100,000–$125,000 base salary
Benefits
- Equity
About the Company
- Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks.
- Series A backed by 8VC, Primary, and Pear ($35M).
- Customers are running real construction jobs on Bobyard.