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About the Role

As a Social Day Case Manager, you will provide overall support to the Social Day/Day Hub and Congregate Meal Site. Your role involves client intake, ongoing assessment, case management, and coordinating with program staff to ensure high-quality, person-centered services.

Responsibilities

• Conduct participant intake, evaluations, and ongoing assessments, including required COMPASS assessments and documentation.
• Manage an assigned caseload of seniors while maintaining accurate client files in accordance with funder requirements.
• Provide referrals, advocacy, service coordination, and support based on participant needs.
• Communicate client needs and service plan changes to program staff and provide training as needed.
• Assist with developing monthly activity calendars, schedules, and programs for clients.
• Maintain accurate attendance, billing, authorizations, and other required program documentation, including PEER Place and NAPIS records.
• Assist with daily program operations, including greeting/screening participants, serving meals, purchasing supplies, and supporting activities.
• Assist with volunteers, students, staff meetings, and required trainings while maintaining effective communication with team members.
• Demonstrate cultural competence, support The Salvation Army’s mission, and perform other duties as assigned.

Requirements

• Three to five years of related experience in Human Services (e.g., Social Worker, Case Worker, Program Manager, Coordinator, or similar role).
• Ability to work as a team member and manage team operations.
• Ability to provide culturally competent practice.
• Must have valid NYS Driver’s License that meets The Salvation Army's insurance requirements.

Location

• Syracuse Area

Work Type

• Full-Time

Experience Level

• Three to five years

Education Level

• Associates Degree preferred

Salary/Compensations

• $20.65/hour

Benefits

• Public Student Loan Forgiveness Program eligibility
• Remitted Tuition Program Partnering with Syracuse University
• 13 paid holidays
• Personal days
• Vacation time
• Sick time
• On-site, Covered Free Parking
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Health Care Coverage with less than a 10% employee contribution (Medical, Dental & Vision Plans for Family & Employee Only)
• Marriage Benefit: 5 paid days off
• Eligibility for supplemental insurance plans, including Short & Long Term Disability
• Flexible Spending Accounts
• On-Site Daycare (Full-time employees receive an employee discount)

About the Company

• The Salvation Army of the Syracuse Area
• We invest in our most precious resource, people

Equal Opportunity

• The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.