Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives.
Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources.
Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Requirements

Must be currently located in the same geographic location as the job or willing to relocate yourself.
Ability to communicate highly technical information to both technical and non-technical users.
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds.
Ability to travel by car to various UPS facilities.
Must have a valid driver's license.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Skills

Knowledge of Microsoft Operating Systems (operating systems/software)
Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers
Technical Certifications such as A+, Network+
Technical work experience
Experience troubleshooting thermal printers

Location

NYMAS, 46-05 56th RD, Maspeth, NY 11378

Work Type

Permanent
Onsite

Experience Level

Technician

Education Level

Vocational or technical degree program

Salary/Compensations

$24.80/hr to $40.30/hr

Benefits

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

About the Company

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Equal Opportunity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.