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About the Role

AXIS is seeking a Program Claims Manager to join their Canada Claims team. This role is responsible for all TPA and directly handled multi-line Program claims, including Casualty, Property, Professional Lines, Construction, Environmental, Surety, and Marine claims. The successful candidate will possess expertise in coverage and litigation management, operational acuity, and strong communication and interpersonal skills.

Responsibilities

Direct handling of Program claims – both active and runoff - including investigation, analysis and evaluation of coverage, liability, and damages, within best practices and assigning, directing and managing external counsel
Direct management of TPA-handled claims, by providing guidance and authority to TPA handlers through all stages of a claim lifecycle, assisting with coverage and exposure assessment as needed
Manage coordination and oversight of TPA relationships throughout onboarding, offboarding, and run off, including due diligence, contract review, negotiation, and performance tracking in collaboration with key stakeholders, and providing feedback on TPA oversight mechanisms
Lead complex claim escalations and issues management, ensuring timely resolution and appropriate stakeholder communication.
In collaboration with our operations team, oversee TPA reporting, ensure data accuracy, and approve TPA funding requests
Support execution of underwriting objectives by responding to underwriting inquiries and information requests, and providing comment on policy construction, drafting and interpretation
Develop and deliver claims trend reporting, portfolio analytics, and risk assessments to underwriting and senior leadership.
Coordinate with internal stakeholders, including Claims Quality Assurance and Compliance, Shared Services, and Vendor Management teams to implement appropriate quality and compliance reviews of vendor resources for TPA vendors and ensure quality and appropriate claims service results
Manage AXIS and TPA claims teams with respect to audits and post-audit Management Action Plans
Manage costs, continuously improving operations, development and enhancement of the TPA and vendor panels
Collaborate with Compliance and Legal to ensure claims handling adheres to regulatory requirements, contractual obligations, and internal standards
Contribute to continuous improvement initiatives across claims operations, data quality, and TPA oversight models.

Requirements

Trusted claims professional with deep expertise in commercial insurance, including Programs and TPA managed, delegated authority portfolios, operating with strong risk discipline and accountability
Ability to oversee and influence Third Party Administrators through governance, authority frameworks, and performance management
Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
Data driven decision-maker who translates claims trends and portfolio analytics into actionable insights that inform underwriting strategy and risk selection.
Sound judgment and confidence in managing complex, high severity, or escalated claims across jurisdictions, with a focus on severity control and outcomes.
Self directed contributor who thrives in a fast paced, portfolio driven environment, setting priorities effectively and driving execution with limited oversight.
Demonstrated ability to apply policy language and coverage intent consistently, balancing technical rigor with commercial judgment.
Visible representative of AXIS with the credibility to engage brokers, clients, TPAs, and internal teams, including willingness to travel to support relationships and outcomes
Ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims.
Commitment to continuous learning and technical development.
Occasional travel and off-site meetings are required.
Everyday demonstrate the Axis behaviors that support and align with Axis values: People, Decisiveness, Excellence and Stronger Together

Skills

Coverage management expertise
Litigation management expertise
Operational acuity
Strong communication skills
Interpersonal skills
French language skills

Location

Canada

Work Type

Hybrid work model

Experience Level

Senior

Education Level

Post-secondary education in law, insurance, business, or a related field, or an equivalent combination of education and experience.
CIP or Law Degree is considered an asset.

Salary/Compensations

Base salary in the range of X to Y
Competitive target incentive compensation
Awards based on overall corporate and individual performance

Benefits

Comprehensive benefits
Competitive compensation
Attractive work-life perks
Incentivize exceptional performance
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
AXIS Capital is a leading provider of specialty insurance and global reinsurance.
We give provide people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions.
Our strength is grounded in our people and our culture, which encourages collaboration, diversity, and entrepreneurial thinking.
We deliver on our promises
We never compromise our integrity
We are passionate
We are dynamic
Central to our Corporate Citizenship initiative is building and strengthening organizational and societal resilience, while delivering long-term value to our colleagues, shareholders, customers and other stakeholders.
Our program is focused on: Diversity, Equity, Inclusion; Philanthropy.
We're honored when leading industry organizations choose to recognize our customer-centric approach to providing innovative solutions to today's complex risks.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.