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About the Role
As a Field Property Adjuster, you will provide exceptional service to our policyholders by traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide using various platforms and software, with a focus on water losses.
Responsibilities
- Conduct on-site inspections of customer homes.
- Investigate property claims and interpret policies to determine coverage.
- Prepare estimates for damages.
- Settle claims promptly and efficiently.
- Handle virtual claims countrywide using platforms like Xactimate and ClaimsX Video Collaboration.
- Provide compassionate, clear, and committed customer service.
- Communicate with customers via phone, email, and video chat.
- Negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
- Utilize estimate tools, job aids, and settlement platforms.
- Ensure timely and accurate documentation of work in the claims system.
- Protect the company financially by executing policies according to agreements.
Requirements
- Residency within 50 miles of Rochester, NY area is mandatory.
- Ability to travel as part of job requirements.
- Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
- Valid driver's license.
- Must have a dedicated, private workspace free from distractions when working from home.
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload required for remote work.
- Must join virtual interviews with camera on.
- Must have Valid Photo Identification available at the start of the interview.
- Must terminate all existing insurance license appointments prior to onboarding and not hold any outside appointments during employment.
- Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.
Skills
- Active Listening
- Communication
- Critical Thinking
- Customer Service
- Empathy
- Working Independently
- Proficiency in Xactimate and other relevant estimating software
- Strong technical skills
- Excellent interpersonal skills
- Detail-oriented
- Organized
Location
- Rochester, NY area
Work Type
- Field
- Virtual
- Full-time
Experience Level
- 2 years' previous experience as an outside adjuster is highly desired.
Salary/Compensations
- 60,000.00 - 97,125.00 annually
Benefits
- Time off
- Healthcare
- Retirement
- 401K/pension
- Education reimbursement
- Programs to help balance work with life
- Mileage reimbursements for personal vehicle usage
- Company car may be available based on annual work mileage
- Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
- $1,000 Licensing Sign on Bonus if applicable
About the Company
- Allstate has been protecting families and their belongings from life’s uncertainties for more than 90 years.
- Innovative drive has kept Allstate a step ahead of customers’ evolving needs.
- Industry leader in pricing sophistication, telematics, and device and identity protection.
Equal Opportunity
- It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
- Indiana House Enrolled Act (HEA) 1242: It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
- San Francisco Fair Chance Ordinance information available.
- Los Angeles Fair Chance Initiative for Hiring Ordinance information available.
- EEO Know Your Rights poster information available.
- FMLA poster information available.