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About the Role

The Senior Business Solutions Specialist will partner with a dedicated portfolio of business units, managing the full solution lifecycle from discovery to delivery and mentoring the NYC Specialist team.

Responsibilities

• Serve as the primary point of contact for assigned business units.
• Independently run discovery, scoping, and requirements-gathering sessions.
• Build and maintain business systems, automations, and workflows supporting label, marketing, and release operations.
• Write specs and requirements for integrations with internal Sony Music systems.
• Lead data migrations for assigned business units.
• Test solutions with end users and incorporate feedback.
• Share best practices with the broader team, contributing repeatable patterns and playbook content.
• Escalate architecture/platform-level questions to the Architect.
• Identify opportunities to centralize and standardize workflows across assigned BUs.
• Lead enablement and change-adoption efforts, training business users to use AI tools to solve their own problems.
• Define success metrics for initiatives and use adoption/usage data to evaluate outcomes.
• Ensure initiatives align with governance, privacy, security, and compliance requirements.

Requirements

• 5-8+ years in business/systems analysis, solutions consulting, or enterprise no-code/low-code platform administration.
• Demonstrated ability to independently manage senior business stakeholders.
• Strong requirements-gathering, process-mapping, and documentation skills.
• Experience with data migrations.
• Comfortable managing multiple concurrent projects and business units.
• Extensive A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini.
• Basic scripting, SQL, or automation-logic familiarity.
• Tool-agnostic and adaptable to learning new platforms.
• Experience leading change adoption or user enablement efforts within a business function.
• Comfortable defining measures of success and using data to evaluate outcomes.

Skills

• Business Systems Analysis
• Solutions Consulting
• Enterprise No-code/Low-code Platform Administration
• Requirements Gathering
• Process Mapping
• Documentation
• Data Migration
• AI Tools (Claude Cowork, ChatGPT Work, Google Gemini)
• Scripting
• SQL
• Automation Logic
• Change Adoption
• User Enablement

Location

• New York
• California

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $125,000—$140,000 USD

Benefits

• Inclusive, collaborative and global community
• Modern office environment
• Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

About the Company

• Sony Music Entertainment fuels the creative journey and has played a pioneering role in music history.
• The company works in more than 70 countries, supporting a diverse roster of artists and creators.
• Sony Music Entertainment operates at the intersection of music, entertainment, and technology, embracing new business models and tools.
• The company is committed to artistic integrity, transparency, and entrepreneurship.
• Sony Music Entertainment is a member of the Sony family of global companies.
• Business Solutions partners with label, marketing, and release planning teams to build effective tools and workflows.
• Business Solutions operates with the principles of Fail Fast, Learn Quickly, and Move Forward.

Equal Opportunity

• Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.