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About the Role

The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City. Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers.

Responsibilities

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members
• Complete Night Audit process ensuring accuracy of financial transactions, reporting and system balancing
• Review arrivals, departures and VIPs for the following day to ensure operational readiness

Requirements

• Direct and administer Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Skills

• Guest service
• Registration (check-in/check-out)
• Room inventory and availability management
• Product quality
• Cost controls
• Budgeting and forecasting
• Department management
• Policy and procedure implementation
• Team member supervision
• Scheduling
• Counseling
• Evaluations
• Recognition and reward
• Service and satisfaction trend assessment
• Up-selling techniques
• Financial transaction accuracy
• Reporting
• System balancing

Location

• New York

Work Type

• Full-time

Experience Level

• Manager

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Dedicated caregiving concierge services
• Crisis concierge for practical support and emotional care
• Free counseling and support through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Variety of health plans
• Retirement plans

About the Company

• After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure.
• With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership.
• In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
• At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
• At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
• As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
• Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
• With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
• Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.