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About the Role

Seeking a Senior UX Designer to lead human-centered UX research and design for complex digital products and services, aligning with the Ontario Design System and accessibility requirements. This role involves end-to-end UX design activities from discovery through delivery, user research, and collaboration with Agile teams.

Responsibilities

• Plan and conduct user research and stakeholder engagement activities
• Collaborate with product owners, business stakeholders, and cross-functional Agile teams to align user needs
• Design intuitive, accessible, and user-centered digital experiences by applying UX/UI best practices and human-centered design principles
• Translate research findings into actionable design recommendations
• Establish and apply UX metrics, performance measures, and continuous validation practices
• Support solution architecture design, Options Analysis, and Treasure Board business case development
• Develop and iterate wireframes, prototypes, and proof-of-concepts
• Contribute to UX strategies, service standards, and digital experience improvements
• Communicate complex UX concepts clearly to technical and non-technical audiences
• Lead stakeholder workshops, gather requirements, build consensus, and manage competing priorities
• Provide strategic advice, reporting, and recommendations
• Collaborate effectively with project teams, business stakeholders, and senior leadership
• Manage user stories, sprint planning, backlog refinement, and user acceptance activities
• Collaborate with cross-functional teams across the full product lifecycle

Requirements

• 5+ years of experience leading human-centered UX research and design for complex digital products and services
• Demonstrated experience planning and conducting user research activities (interviews, workshops, surveys, usability testing, stakeholder consultations)
• Proven experience leading end-to-end UX design activities (discovery through delivery)
• Experience creating personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes
• Experience aligning designs to the Ontario Design System and accessibility requirements
• Experience working in Agile, Scrum, Lean, or DevOps environments
• Experience with Figma
• Hands-on experience with Azure DevOps (or similar tools)
• Involvement in public sector, government, or large-scale digital transformation initiatives
• Application of digital service standards
• 3+ years experience in Service Design and Digital Product Delivery
• Demonstrated experience applying human-centered and evidence-based design methods
• Demonstrated knowledge and experience implementing accessibility standards (AODA and WCAG requirements)
• Experience supporting product and service design initiatives through user-centered design methodologies, journey mapping, prototyping, and design validation
• Strong analytical, problem-solving, facilitation, and decision-making skills
• Proven experience leading stakeholder workshops, gathering requirements, building consensus, and managing competing priorities
• Demonstrated ability to provide strategic advice, reporting, and recommendations
• Proven ability to collaborate with cross-functional teams across the full product lifecycle

Skills

• UX Research
• UX Design
• User Research
• Usability Testing
• Stakeholder Engagement
• Actionable Design Recommendations
• Improved Usability
• Accessibility
• Service Outcomes
• End-to-end UX Design
• Discovery
• Delivery
• Personas
• User Journeys
• Service Blueprints
• Information Architecture
• User Flows
• Wireframes
• Mock-ups
• Interactive Prototypes
• Ontario Design System
• Accessibility Requirements
• Agile
• Scrum
• Lean
• DevOps
• Figma
• Azure DevOps
• Public Sector Initiatives
• Government Initiatives
• Large-scale Digital Transformation
• Digital Service Standards
• UX Metrics
• Performance Measures
• Continuous Validation
• Solution Architecture Design
• Options Analysis
• Treasure Board Business Case Development
• Service Design
• Digital Product Delivery
• Human-Centered Design
• Evidence-Based Design
• Prototyping
• Proof-of-Concepts
• AODA
• WCAG
• UX Strategies
• Digital Experience Improvements
• Analytical Skills
• Problem-Solving Skills
• Facilitation Skills
• Decision-Making Skills
• Communication Skills
• Stakeholder Workshops
• Requirements Gathering
• Building Consensus
• Managing Competing Priorities
• Strategic Advice
• Reporting
• Recommendations
• Project Teams Collaboration
• Business Stakeholders Collaboration
• Senior Leadership Collaboration
• User Stories Management
• Sprint Planning
• Backlog Refinement
• User Acceptance Activities
• Cross-functional Teams Collaboration
• Product Lifecycle Management
• Testing
• Validation
• Implementation

Location

• 40 St. Clair Ave. West, 14 Floor

Work Type

• 5 days onsite

Experience Level

• Senior
• 5+ years of experience
• 3+ years experience

Benefits

• Market-relevant benefits
• Continued opportunities for professional growth

About the Company

• Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers.
• Since 2012, Arthur Grand has been successfully supporting and delivering IT services in enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management.
• Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.
• We are a minority-owned staff augmentation and technology consulting company.
• Arthur Grand Technologies Inc
• 8(A) Certified Business
• CMMI (L3)
• ISO 9001:2015 Certified
• ISO/IEC 27001:2022 Certified
• NMSDC Minority Business Enterprise (MBE)

Equal Opportunity

• Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
• All your information will be kept confidential according to EEO guidelines.