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About the Role

The General Manager is responsible for leading the day-to-day operations of the hotel and its team members, including budgeting, strategizing, planning, organizing, and directing all hotel services.

Responsibilities

• Treat guests with courtesy and respect.
• Display honesty and integrity.
• Conduct pre-shift meetings.
• Communicate effectively to staff through development reviews, training, departmental orientation, and monthly meetings.
• Motivate, inspire, and develop team members.
• Create preventive maintenance programs for product consistency.
• Ensure a safe work environment.
• Act as an inspirational leader to motivate team members.
• Build strong partnerships with internal customers and outside vendors.
• Oversee and manage regional and cross-functional brand standards.
• Partner with senior management to discuss strategies, objectives, and obstacles.
• Act as a liaison between the Company and franchising groups, ensuring quality control.
• Evaluate the effectiveness of brand/management practices and recommend improvements.
• Monitor hotel performance through guest satisfaction systems and financial reports.
• Initiate actions to align with budget and goals.
• Strategize on forecasting and budgets with the Corporate Director of Operations.
• Be a proactive, self-starter comfortable working independently and as part of a team.
• Be a change agent and create a welcoming environment.
• Think clearly on your feet and under pressure.
• Negotiate and create win-win situations.
• Oversee daily operations for Front Office, Maintenance, Housekeeping, Food & Beverage, and Security departments.
• Coordinate with F&B Managers for seamless service delivery.
• Implement and maintain a service and management philosophy for department heads and staff.
• Design and implement training to exceed service and operational standards.
• Develop and implement strategies with the Asset Manager to ensure seamless service delivery while maximizing revenue and minimizing costs.
• Develop and direct the performance of departmental managers and supervisors.
• Assist in leading Safety Committee initiatives and Security provisions.
• Assist Ownership in protecting and enhancing hotel assets through maintenance, security, housekeeping, and capital budgeting.

Requirements

• A minimum of 5 years previous General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.

Skills

• Leadership
• Communication
• Problem-solving
• Financial acumen
• Negotiation

Experience Level

• 5 years previous General Manager experience

Salary/Compensations

• $205,000 per annum - $230,000 per annum

About the Company

• At Arlo we strive to create a sense of awe that leaves those we touch wanting more.