Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Site Coordinator oversees a team of Lead Shelter Monitors, Shelter Monitors, and a Care Coordinator to ensure the safety and well-being of guests at the site. This role involves training staff, organizing meetings, providing supervision, coordinating schedules, and maintaining communication with city partners.

Responsibilities

• Provide direct supervision and support to Lead Shelter Monitors.
• Troubleshoot staffing concerns in collaboration with the Program Director and HR.
• Train all new staff on their responsibilities.
• Organize team meetings for training and policy review.
• Check timesheets daily for accuracy in the iSolved system.
• Ensure staff and guests follow COVID-19 precautions and protocols.
• Coordinate logistics with city departments for building maintenance, janitorial, food service, and security.
• Support client-related issues using de-escalation, harm reduction, and conflict resolution techniques.
• Manage crisis intervention and critical incidents.
• Establish a client-centered, trauma-informed team approach to assist clients with exiting homelessness.
• Conduct business in accordance with the Mission Action Employee Handbook.
• Work within the agency’s mission, vision, values, and commitment to diversity, equity, and inclusion.
• Treat each community member with respect and dignity.
• Perform other duties as assigned.

Requirements

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights.
• Familiarity with these issues in the Mission District and San Francisco is highly desired.
• Understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
• Strong commitment to housing justice, as well as inclusive and multi-cultural programming.
• Demonstrated knowledge/experience working with individuals experiencing homelessness.
• 3 or more years of direct client experience, preferably within housing and shelter programs.
• At least 2 years of experience managing other team members.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• Requires flexibility and will demand some nights and weekends.

Skills

• De-escalation
• Harm reduction
• Conflict resolution
• Crisis intervention
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

Location

• Mission District, San Francisco

Work Type

• Full-time

Experience Level

• 3+ years direct client experience
• 2+ years management experience

Salary/Compensations

• $70,304

Benefits

• Medical
• Dental
• Vision
• Long-term disability
• Life insurance
• Flexible spending account
• Commuter benefits
• Paid holiday
• Paid sick leave
• Generous vacation
• Summer Recess
• Winter Recess
• 401(K) with employer matching

About the Company

• Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society.
• As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing.
• We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice.

Equal Opportunity

• Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.
• We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
• Pursuant to the SF Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.