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About the Role
We are seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients, ensuring exceptional service and identifying opportunities to expand and optimize partnerships.
Responsibilities
- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
Requirements
- 5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Must be legally authorized to work in Canada.
Skills
- Account Management
- Client Success
- Collections
- BPO
- Relationship-building
- Communication
- CRM platforms
- Microsoft Office
Location
- Canada
Work Type
- Occasional travel across Canada
Experience Level
- 5+ years
Education Level
- Bachelor’s Degree or equivalent experience
Salary/Compensations
- Competitive compensation with performance-based incentives
Benefits
- Comprehensive total rewards package
- Career growth and professional development opportunities
About the Company
- At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.
- Autonomous: We trust your decision-making.
- Progressive: Growth paths for proven talent.
- Flexible: We focus on results, not rigid rules.
- Innovative: Every idea matters.
- Inclusive: Everyone is engaged, and everyone wins.
- SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates, as well as providing feedback during and after interview. All final hiring decisions are made by our Human Resources team and hiring managers.
Equal Opportunity
- SinglePoint is an equal-opportunity employer.
- Accommodations are available upon request throughout the selection process.