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About the Role

The Ward Law Group is seeking an experienced Intake Case Manager to guide clients through the early stages of their case, ensuring exceptional support and efficient claim progression. This role is crucial in helping injured individuals navigate challenging times and supports the firm's growth.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation case management processes.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP) benefits.
• Assist clients with property damage matters, including loss of use and diminished value claims.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Monitor and follow up on client medical treatment and case progression.
• Request, obtain, and organize medical records, bills, and supporting documentation.
• Maintain accurate adjuster and insurance information within Litify.
• Submit applicable subrogation and attorney lien documentation.
• Document all case activity thoroughly and accurately in Litify.
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status.
• Ensure cases are properly prepared for attorney review and discharge when appropriate.

Requirements

• Bilingual English/Spanish required.
• 3+ years of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Skills

• Personal Injury Experience
• Client Communication
• Case Management
• Bodily Injury Claims
• Pre-litigation Case Management
• Property Damage Claims
• PIP Benefits Qualification
• Insurance Communication
• Medical Records Organization
• Litify Proficiency
• Salesforce Proficiency

Location

• Remote

Work Type

• Full-time

Experience Level

• 3+ years of experience

Salary/Compensations

• USD 24 - USD 26 per hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

About the Company

• Award-Winning Personal Injury Law Firm
• Mission: Changing Lives. One Client at a Time
• Recognized as one of the Best Places to Work for consecutive years.
• Committed to delivering exceptional legal representation and fostering professional growth.
• Collaborative, innovative, and high-accountability culture.
• Core Values: Faith, Accountability, Leadership, Loyalty, Service to Our Clients, Service to Our Teammates, Service to Our Community.