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About the Role
The International Assignment Consultant II navigates the relocation process for international and domestic assignees, administering policies, providing guidance on resources, and coordinating services like household goods shipment and expense management to meet client needs with exceptional customer service.
Responsibilities
- Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement.
- Provide exceptional customer service to assignees and their families.
- Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
- Counsel assignees on the best utilization of international assignment program benefits.
- Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
- Manage and maintain data within Cartus systems to comply with audit requirements.
Requirements
- Bachelor’s degree or equivalent relocation work experience required.
- Minimum of 2 years of related business experience in customer service in the relocation field.
- Relocation experience with client contact required.
- Superior verbal and written communication skills.
- Excellent organizational and planning skills.
- Critical thinking and problem-solving abilities.
- Proficient in Microsoft 365.
Skills
- Customer service
- Relocation
- Verbal communication
- Written communication
- Organizational skills
- Planning skills
- Critical thinking
- Problem-solving
- Microsoft 365
Work Type
- Full-time
- 37.5-hour week
- Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break
Experience Level
- Minimum of 2 years of related business experience
Education Level
- Bachelor’s degree or equivalent relocation work experience
About the Company
- Cartus is an industry leader in global talent mobility and corporate relocation services with nearly 70 years in operation.
- Cartus manages all aspects of an employee’s move across 190+ countries.
- The company supports hundreds of corporate and government clients, including over a third of Fortune 100 companies.
- Services include domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions.
- Cartus is a subsidiary of Anywhere Real Estate Inc.
- Anywhere Real Estate Inc. is moving real estate to what's next, with recognized brands like Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®.
- Anywhere supports nearly 1 million home sale transactions annually and has a portfolio of industry-leading brands.
- Anywhere's scale, expertise, network, and unique business model position it as a trusted advisor.
- The company pursues talent that are strategic thinkers, eager to find a better way, focus on talent, obsess about growth, and achieve exceptional results.
- Anywhere has a people-first culture that thrives on empowerment, innovation, and cross-company collaboration.
- The company is proud of its award-winning culture and is recognized as an employer of choice by Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, and Ethisphere World's Most Ethical Companies.