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About the Role

Strategic individual responsible for a portfolio of client accounts, working closely with the Director to manage client relationships, ensuring Cartus success and profitability. This role serves as a catalyst to increase revenue opportunities by monitoring and managing processes to meet client and Cartus/Corporate strategies. You will collaborate closely with all support groups to ensure seamless delivery to Clients and Customers.

Responsibilities

Develop and conduct proposal presentations for current clients, alone or with a Director or VP.
Participate in prospect best and finals and liaise with the sales team as required.
Lead internal and external negotiations on pricing and contract terms for key engagements in conjunction with the Director.
Provide business cases to the Director for review with Cartus Leadership on low margin pricing.
Participate in and lead strategic and program discussions with Clients during implementation meetings, partnering with all support teams.
Develop and implement account-specific plans and strategies to achieve service, revenue, and profit goals in conjunction with the Director.
Develop, track, and measure Client SLA performance statistics, service results, dashboards, and metrics.
Oversee all aspects of policy through audit and team training, ensuring the business understands the Client program.
Provide coaching and support to operations for Client policy management.
Maintain a thorough understanding of the Client contract and identify selling opportunities for Cartus products/services to generate increased revenue.
Schedule and create platforms to review programs annually or as needed, strategizing with the Director or key stakeholders on insights and goals for the review.
Ensure reviews address concepts from previous meetings/reviews or drive new opportunities.
Manage or support Client-specific projects, monitoring performance and ensuring team progress towards deadlines.
Monitor performance and actions of Cartus in meeting Client-specific targets and Cartus Leadership goals.
Ensure Cartus is tracking and reporting on SLAs and service recovery strategies.
Develop higher-level relationships and offer trusted guidance on product/services, operational processes, and obstacles affecting client and Cartus goals.
Contribute to a work environment that fosters team collaboration, cooperation, respect, and ethical behavior.
Analyze data and drive strategic direction regarding fees and profitability.
Respond to Credit reviews of Client health and resolve open issues.
Ensure billing accuracy by taking corrective action on contracts.
Track and measure account margins through new product development, organic growth, and execution of services for retention of existing business.
Initiate and manage pricing requests and support pricing department objectives.
Understand and actively manage Client receivables, including billing and aging, and possess a working knowledge of all financial impacts to Cartus.
Anticipate and strategize with Clients to prepare and establish business trends month over month.
Assist the Director with budget planning, cost estimating, accruals, and expense projection.
Oversee overall Client experience and collaboration throughout the Cartus organization to ensure Customer satisfaction.
Collaborate and support operational initiatives, participating in process improvement and training on Client procedures/programs/culture.
Respond timely to requests requiring client interaction.
Collaborate and support internal department initiatives, participating in process improvements and training on Client programs/culture.
Ensure the Client has a clear understanding of how their contracted services align with their program administration objectives.
Review and agree on service delivery expectations.
Act as Client advocate with network suppliers by effectively communicating the Client’s philosophy and needs regarding relocation policies and culture.
Achieve metrics in Client Survey satisfaction results and survey return rates.
Develop action plans to respond to feedback provided on Client surveys.
Periodically pulse Clients on satisfaction throughout the year.
Educate operations on Client culture and service requirements for Customer Surveys.
Participate in internal initiatives and support company objectives when identifying key opportunities for changes.
Act as a mentor to colleagues interested in career growth and development.
Act as department liaison, as appropriate, to ensure effective communication and process/product education.

Requirements

3-5 years related business experience in Account Management in domestic and/or international assignment management, relocation, or global mobility.
Able to work independently, using self-initiative to accomplish Client requests.
Must be resourceful and possess strong interpersonal skills.
Demonstrated relationship management skills required.
Available to travel, as needed.

Skills

Strong Communicator
Account Management experience - managing multiple accounts
Leadership
Collaboration
Relationship Management
Financial savvy and analysis
Influencing and Negotiation skills
Cultural sensitivity
Judgement and Decision making
Project management
Presentation skills highly desirable
Sales experience a plus

Location

Remote

Work Type

Remote
Full-time

Experience Level

Manager

Education Level

Bachelor’s degree or equivalent experience required

About the Company

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services.
Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process.
The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions.
Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next.
Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®.
We fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.
Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included.
What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, Ethisphere World's Most Ethical Companies.