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About the Role

This Automotive position plays an important leadership role within our Dealership and serves as a key connection between customers and our Service Department. If you have strong communication skills, enjoy helping customers, and thrive in a fast-paced Automotive environment, this could be the perfect opportunity for you.

Responsibilities

• Greet customers and assist with Automotive service needs
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders, estimates, and service recommendations
• Communicate with customers throughout the repair process through phone, text, and email
• Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines
• Schedule service appointments and maintain customer follow-up
• Recommend additional maintenance and Automotive services when appropriate
• Explain completed repairs, charges, and maintenance recommendations to customers
• Utilize Dealership software and mobile technology for customer communication and repair tracking
• Maintain accurate records while following federal and state regulations
• Ensure a high level of customer satisfaction throughout the service experience
• Support Dealership operations and complete additional tasks as assigned

Requirements

• Previous customer service or Automotive experience preferred
• Strong communication and organizational skills
• Comfortable using computers, smartphones, and Dealership software systems
• Ability to multitask in a busy Automotive environment
• Professional attitude and strong problem-solving abilities
• ASE Certifications or Manufacturer Training preferred
• Valid Driver’s License required

Skills

• Customer Service
• Communication
• Organization
• Computer Proficiency
• Smartphone Usage
• Dealership Software Systems
• Multitasking
• Problem-Solving

Location

• Elmira, NY

Work Type

• Full-time

Experience Level

• Based on Experience

Salary/Compensations

• Competitive Pay Based on Experience + Bonus Opportunities

Benefits

• 401(k) & 401(k) Matching
• Health Insurance
• Dental & Vision Insurance
• Paid Time Off
• Employee Discounts
• Flexible Spending Account
• Life Insurance
• Professional Development Assistance
• Retirement Plan

About the Company

• Williams Auto Group is committed to delivering an exceptional customer experience while supporting both our employees and community.
• Join Williams Auto Group and become part of a hardworking TEAM that values professionalism, customer service, and success in the Automotive industry.