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About the Role
Own the strategy and execution of the SolarWinds customer advocacy program, including customer references, case studies, reviews, and structured advocacy initiatives. Scale the program, modernize the approach with industry best practices, and showcase customer outcomes that drive pipeline, wins, and brand credibility. The role manages two direct reports and collaborates across Sales, Customer Success, Product Marketing, Field, Demand Generation, and Global Communications.
Responsibilities
- Define and own the global customer advocacy strategy aligned to company GTM and product priorities.
- Translate strategy into clear annual/quarterly plans, goals, and KPIs.
- Serve as the primary internal advocate for customer advocacy, educating stakeholders on how to engage and leverage the program.
- Lead and scale programs for customer references, case studies, and reviews/ratings.
- Evaluate and, if appropriate, re-launch a Customer Advisory/Advocacy Board.
- Build and maintain a structured customer advocacy pipeline in partnership with Sales and Customer Success.
- Design and execute campaigns and incentives to encourage customer participation.
- Partner with Sales, CS, and PMM to understand advocacy needs, prioritize requests, and ensure timely fulfillment.
- Work with Analyst Relations, Brand/Comms, and Digital teams to integrate advocacy content into campaigns, PR, analyst engagements, and the website.
- Define and operationalize processes, tooling, and documentation for how internal teams request and use advocates.
- Establish and report on program KPIs.
- Regularly review performance, identify gaps, and implement improvements to scale the program efficiently.
- Manage, coach, and develop two direct reports focused on advocacy operations, review programs, and case study production.
- Set clear goals, provide regular feedback, and foster a collaborative, high-performance culture.
Requirements
- 7+ years of experience in customer advocacy / customer marketing roles for B2B technology companies.
- Demonstrated success building and scaling customer advocacy programs, including references, case studies, and third-party reviews.
- Proven ability to work directly with customers and sales leaders, including navigating approvals, sensitivities, and legal/compliance requirements.
- Experience managing or contributing to customer advisory boards or similar executive customer councils is a plus.
- Strong program management skills: able to prioritize, manage multiple workstreams, and deliver consistently against deadlines.
- Excellent written and verbal communication skills; able to turn complex customer stories into clear, compelling narratives.
- People management experience, including coaching and developing team members.
- Comfortable working cross-functionally with Sales, CS, Product, PMM, Legal, and Comms in a fast-moving environment.
Skills
- Customer advocacy
- Customer marketing
- B2B technology
- Program management
- Written communication
- Verbal communication
- People management
- Coaching
- Team development
Experience Level
- 7+ years
About the Company
- At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities.
- Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
- We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
- We hire based on attitude, competency, and commitment.
- Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
- If you’re looking to build your career with an exceptional team, you’ve come to the right place.
- Join SolarWinds and grow with us!
Equal Opportunity
- SolarWinds is an Equal Employment Opportunity Employer.
- SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
- All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice