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About the Role

The Resource Manager plays a critical role in ensuring the effective planning, allocation, and utilization of talent across Publicis Health Canada. This hands-on, operational role supports a multidisciplinary team, managing internal resources and external freelancers to ensure successful project delivery while maintaining visibility into utilization, risks, and opportunities.

Responsibilities

• Own day-to-day resource planning and allocation for creative and delivery teams.
• Work collaboratively with Project Managers to understand project needs and proactively solution resourcing.
• Assign resources based on skills, availability, scope, and delivery timelines.
• Partner with Project Managers and craft leads to understand ongoing and upcoming demand.
• Proactively identify capacity risks, over-utilization, and delivery constraints.
• Maintain accurate visibility into capacity, utilization, and projected workload.
• Support short- and mid-term forecasting, including ramp-ups, ramp-downs, and role transitions.
• Track and report on utilization trends.
• Support redeployment opportunities across accounts.
• Work closely with Project Management, Production, Account, and Creative/Delivery leads to ensure resourcing aligns with client commitments.
• Partner with Finance and Operations to support accurate staffing assumptions.
• Act as a trusted point of contact for resourcing discussions, prioritization decisions, and trade-offs.
• Coordinate the use of freelancers and external vendors.
• Ensure external resources are onboarded efficiently and aligned to scope, timelines, and delivery standards.
• Maintain visibility into external resourcing.
• Support smooth transitions between freelance/vendor resources and internal teams.
• Ensure consistent use of resourcing tools, trackers, and dashboards.
• Maintain accurate resourcing data to support reporting, audits, and leadership reviews.
• Contribute to continuous improvement of resourcing processes, governance, and ways of working.
• Support onboarding and offboarding from a resourcing perspective.
• Partner with Leads to identify skill gaps and development needs.
• Promote transparency, fairness, and sustainability in resource decision-making.

Requirements

• Minimum 3+ years of experience in resource management, capacity planning, or operations within a creative, production, or agency environment.
• Strong understanding of creative workflows and delivery models.
• Experience managing multiple projects, teams, and competing priorities.
• Highly organized, analytical, and detail-oriented with strong problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, with the ability to build and maintain reports, trackers, and analysis.
• Excellent communication, relationship and stakeholder management capabilities.
• Experience with resource management or project planning tools (e.g., Smartsheet, Float, Jira).
• Experience coordinating freelancers and/or external partners is an asset.

Skills

• Resource Management
• Capacity Planning
• Operations
• Creative Workflows
• Delivery Models
• Project Management
• Team Management
• Problem-Solving
• Microsoft Office (Excel)
• Reporting
• Tracking
• Analysis
• Communication
• Relationship Management
• Stakeholder Management
• Resource Management Tools
• Project Planning Tools
• Freelancer Coordination
• Vendor Coordination

Location

• Canada

Work Type

• Full-time

Experience Level

• 3+ years

Salary/Compensations

• $85,000 to $95,000 per year

About the Company

• Publicis is an omni-channel communications agency with over 600 employees across its Canadian operations.
• The office is the largest in its industry in Canada and boasts talent across various disciplines of marketing and advertising expertise.
• Publicis carries a balanced split of Canadian, U.S. and Global clients.
• Publicis supports a range of D&I actions through its Driving Change team.
• Publicis gives back to the community through participation in the Out of the Cold Program.
• Publicis has a strong, active and familial culture with its social club, Pub United, hosting events.

Equal Opportunity

• Publicis Canada is committed to building a diverse workforce representative of our community.
• We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
• If you require a specific accommodation please contact Human Resources.