Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a member of the People Services Unit for the Toronto Shelter and Support Services Division, you will provide administrative support in the delivery of high-quality Human Resources services.

Responsibilities

• Provides administrative support in HR related activities such as organizational change requests, complement management maintenance, HR/payroll related forms, letters, reports, maintaining and archiving files, and creating/sending correspondence.
• Compiles, maintains, and tracks data from various internal sources and assists with analysis and forecasting to identify trends in divisional workforce statistical data. Prepares summary reports and graphs for divisional management.
• Supports recruitment activity including scheduling interviews, securing interview rooms, preparing letters/forms, organizing, and printing materials.
• Supports divisional training activities and associated administrative and logistical requirements.
• Maintains and enhances divisional training registration and tracking system (ELI) and supports the development of online training.
• Coordinates the division's Police Reference Check Program by scheduling meetings, providing and explaining forms, verifying information, maintaining records, undertaking audits, and upholding confidentiality.
• Receives, verifies and confirms receipt of internal divisional transfer requests.
• Edits, formats and prepares visual presentations, briefing materials and other related documentation.
• Supports the maintenance of the division's position complement/organizational structure and submits requests for staff for approval through SuccessFactors.
• Assists with the development of policies and procedures by conducting research into assigned areas, ensuring compliance with corporate policies, legislation, and government initiatives.
• Responds/forwards inquiries from internal staff, external stakeholders, and the public in a diplomatic and efficient manner. Maintains strict confidentiality of information and records.
• Works independently and within a team providing administration, coordination and project support within tight timeframes.
• Retrieves information from various electronic systems and manual files and responds to employee and client inquiries.
• Creates and maintains electronic and hardcopy files, spreadsheets, and databases, ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods.
• Performs specialized administrative duties to support the Manager.

Requirements

• Post-secondary education in a related discipline (i.e. Human Resources, Business Administration, etc.) or an equivalent combination of education and experience.
• Considerable experience providing Human Resources related administrative support to a team of professionals in a multi-disciplinary environment.
• Considerable experience preparing reports, spreadsheets, correspondence and presentation material using Microsoft Office (i.e. MS Word, Excel, PowerPoint) and accessing information/reports using automated Payroll / HRIS systems (i.e. SAP, SuccessFactors).
• Experience developing and implementing administrative work procedures and processes.
• Knowledge of and ability to apply HR related policies, procedures, collective agreements, and employment legislation (i.e. Employment Standards Act, Human Rights Code, Occupational Health & Safety Act etc.).
• Ability to exercise independent judgement and discretion in dealing with confidential operational matters.
• Ability to take initiative and to plan, organize, and coordinate projects/assignments.
• Ability to track and maintain complement reports.
• Excellent organizational skills and attention to detail, with the ability to be flexible and work effectively within time constraints and competing priorities in a fast-paced environment.
• Excellent research and problem-solving skills with the ability to compile and analyze data for management decision making.
• Excellent customer service and interpersonal skills coupled with the ability to deal effectively with all levels of staff and the general public in a variety of situations.
• Effective communication skills with the ability to draft correspondence and reports relating to divisional Human Resource matters.

Skills

• Microsoft Office (MS Word, Excel, PowerPoint)
• Automated Payroll / HRIS systems (SAP, SuccessFactors)
• Research
• Problem-solving
• Customer service
• Interpersonal skills
• Communication skills
• Organizational skills
• Attention to detail
• Flexibility
• Time management
• Coordination
• Project management

Location

• Metro Hall, 55 John Street, Toronto, Ontario, M5V 3C6

Work Type

• Full-Time
• Temporary

Experience Level

• Considerable experience providing Human Resources related administrative support
• Considerable experience preparing reports, spreadsheets, correspondence and presentation material
• Experience developing and implementing administrative work procedures and processes

Education Level

• Post-secondary education in a related discipline (i.e. Human Resources, Business Administration, etc.) or an equivalent combination of education and experience.

Salary/Compensations

• $46,455 – $77,455

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.