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About the Role

The Housekeeping Manager is responsible for overseeing all functions in the Housekeeping area, including supervising the cleanliness of guest rooms and all hotel areas. This role ensures the property meets quality standards and guest service levels are achieved.

Responsibilities

• Keep all costs in Housekeeping Department at or below budgeted guidelines.
• Ensure property cleanliness meets quality standards, policies, and procedures.
• Check guest rooms and visitation daily to ensure departmental goals are met.
• Ensure all housekeeping calls are handled expediently with proper follow-up.
• Train and supervise new housekeepers and provide ongoing training.
• Monitor housekeepers' performance, providing organization, instruction, guidance, and communication.
• Conduct spot checks on housekeepers.
• Conduct final inspection on all deep cleans.
• Monitor and control linen inventory.
• Organize a plan to mitigate linen loss.
• Immediately report any maintenance issues or safety hazards to management.
• Create maintenance work orders in the property management system.
• Perform regular inventory and inspection of unit assets.
• Purchase replacement items for units and stock replenishment.
• Maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner.
• Effectively communicate verbally and written with all levels of employees and guests.
• Adhere to all hotel loss prevention guidelines.
• Perform other duties as requested by leadership.

Requirements

• High school or equivalent education required.
• Bachelor's degree, preferred.
• 3-5 years of hotel management experience, preferably in Rooms Division.
• Experience in Opera Cloud, preferred.
• Experience in HOTSOS, preferred.
• Experience in luxury hotels or a related field preferred.
• Must be able to communicate fluently in English for both written and verbal communications.
• Proficiency with computer systems.
• Ability to work a flexible schedule is required.
• Ability to meet deadlines, prioritize tasks, and adapt to changing needs.
• Strong communication and organizational skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Requires management skills.
• Must be able to stand at least 60%.
• Must be able to sit and squat frequently.
• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other standards.

Skills

• Opera Cloud
• HOTSOS
• Computer systems proficiency
• Communication skills
• Organizational skills
• Management skills

Location

• AUSTIN, TX 78704

Work Type

• Full-time
• Inside hotel and office environment 95% of shift

Experience Level

• 3-5 years hotel management experience

Education Level

• High school or equivalent
• Bachelor's degree preferred

Benefits

• Participation in 401(k) with company match of up to 4%
• Medical with 0 deductible/0 co-pay options
• Dental
• Vision
• FSA
• STD
• LTD
• Life and AD&D
• Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program
• Complimentary Employee Meal
• Complimentary Bus Passes
• 50% off Dining in Nido
• Recognition Programs, Incentives and Celebrations

About the Company

• At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
• With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture.
• Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
• We are Uncompromising by Nature.
• We are here for those who question the ordinary.
• Join our commitment, our passion, and flair.
• Free spirits with soul.