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About the Role

Books guest reservations, registers guests, and handles guest inquiries and requests to ensure a positive guest experience.

Responsibilities

• Books guest reservations and coordinates with the reservation center.
• Registers guests using up-selling techniques to maximize room rates.
• Prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Answers and routes calls, taking accurate messages.
• Assists with sales and marketing efforts as directed.
• Offers and handles requests for wake-up calls.
• Records pertinent guest information in the pass-on log.
• Replenishes continental breakfast and maintains cleanliness of the area.
• Ensures common areas and the lobby are clean.
• Performs laundry functions as directed.
• Checks guests in and out, processing payments according to policy.
• Answers the phone promptly, efficiently, and in a friendly manner.
• Promotes hotel services, facilities, and outlets.
• Becomes knowledgeable of upcoming events and local attractions.
• Answers guest questions about the property and amenities.
• Refers and directs guests to area attractions and outlets.
• Arranges guest transportation to and from the hotel.
• Uses creative reasoning to overcome guest objections and ensure satisfaction.
• Resolves minor guest complaints and informs supervisors of major issues.
• Responds quickly to guest requests or complaints and takes appropriate action.
• Follows up to ensure guest satisfaction.
• Completes daily paperwork, including cashing out and documenting transactions.
• Handles departmental accounting of monies, receipts, guest accounts, and credit.
• Posts all charges and completes the cashiers report.
• Prepares deposits and counts the cashier bank.
• Balances the cash bag at the beginning and end of each shift.
• Transmits and receives messages using various communication equipment.
• Maintains a professional appearance and dress.
• Follows company policies and procedures.
• Performs other duties as assigned by supervisor or management.

Requirements

• Note: Other duties as assigned by supervisor or management

Skills

• Up-selling techniques
• Handling confidential information
• Sales and marketing efforts
• Guest relations
• Customer service
• Payment processing
• Communication skills
• Problem-solving
• Cash handling
• Computer proficiency
• Telephone etiquette
• Email proficiency
• Fax proficiency
• Switchboard operation

Location

• Austin, TX 78704

Work Type

• Full Time

About the Company

• Embassy Suites