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About the Role

Sierra is building a platform to enable companies to create better customer experiences with AI. This role will own the company's territory strategy and operations end-to-end, driving improvements in efficiency and seller productivity.

Responsibilities

• Design and refine sales territories to align with company priorities, growth goals, and coverage models.
• Own the annual/bi-annual territory carve and bi-weekly process, including account allocation, rebalancing, and data accuracy.
• Analyze territory performance and develop data-driven frameworks for account prioritization.
• Identify opportunities to improve efficiency and seller productivity.
• Partner with Sales, RevOps, and leadership to align on territory decisions.
• Communicate territory changes clearly and thoughtfully.
• Identify and drive improvements to territory planning processes for scalability, transparency, and operational rigor.
• Serve as a versatile and proactive team player, handling both operational work and strategic initiatives.

Requirements

• 4–6+ years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations.
• Strong analytical skills with experience building models and working with large datasets.
• Proven ability to own and execute complex operational processes with high attention to detail and accuracy.
• Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives.
• High level of judgment and discretion, particularly when managing and communicating changes that impact sales teams.
• Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment.

Skills

• SQL experience
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Experience with territory planning, account segmentation, or quota design
• Previous startup or high-growth operational experience

Location

• San Francisco

Work Type

• In-person
• Full-time

Experience Level

• Mid-level

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is building a platform to enable every company in the world to build better, more human customer experiences with AI.
• Partners with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health.
• Primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• Co-founders are Bret Taylor and Clay Bavor.
• Values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Equal Opportunity

• We encourage you to apply even if your experience doesn't precisely match the job description.
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.