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About the Role
Madewell is seeking a Loyalty & Lifecycle Program Manager to create an industry-leading omnichannel member experience that strengthens customers' emotional connection to the brand. This role will focus 60% on the Insider program, managing its design, strategy, and campaigns, and 40% on developing and optimizing a multichannel lifecycle program.
Responsibilities
- Manage design, annual/seasonal strategy, and day-to-day loyalty campaigns for the Insider program.
- Develop, implement, and optimize a multichannel lifecycle program for the Madewell brand.
Requirements
- We welcome you to apply, even if you don't check all the boxes.
- Passion for scouting life-long learners driven by curiosity.
- Feel connected to our brands and share our desire to make an impact.
- Always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Location
- New York City
Work Type
- Onsite (3 days/week)
- Hybrid
Salary/Compensations
- $108,800.00 - $140,400.00
Benefits
- Medical, dental, prescription, and vision insurance
- Family planning (fertility, adoption & surrogacy support)
- Fitness discounts
- Medical travel
- Associate discount across all brands (J.Crew, J.Crew Factory, and Madewell)
- Summer Fridays
- Community Impact through philanthropic efforts and the J.Crew Cares Program
- Winter Break
- Opportunity for bonus
About the Company
- At Madewell, we believe that great style starts with great design.
- Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility.
- Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
- At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry.
- The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.
- The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
- One of our core focuses here at JCG is creating a community and culture that builds belonging.
- We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
Equal Opportunity
- JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.