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About the Role

The Specialized Assisted Living - Sherbourne & Respite program provides individualized support services to people with complex mental health and substance use challenges, offering high-support residential units and respite care. The program aims to alleviate pressure on healthcare services by supporting clients transitioning from hospital settings to the community, using a client-centered, psychosocial rehabilitation approach.

Responsibilities

Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

Requirements

A relevant degree/diploma in human services or a related field.
At least 2+ years of experience working with vulnerable populations.
Knowledge of the challenges faced by clients including those experiencing mental health issues, addictions, cognitive impairments, HIV/AIDS etc.
Strong understanding of harm reduction and psychosocial rehabilitation principles.
Strong crisis intervention, problem-solving, and conflict resolution abilities.
Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
Experience working within multidisciplinary teams and facilitating group activities or meetings.
Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
Effective organizational, time management, and analytical skills.
Proficiency in computer systems, documentation, and record-keeping.
Required to be on after-hours on call, on a rotating schedule.
Physically able to walk up and down stairs and assist clients with daily living activities.
Ability to lift objects up to 50 lbs.
A satisfactory vulnerable sector check (VSC) is required.

Skills

Client Support
Skill Building
Daily Living Activities Support
Medication Management
Meal Preparation
Budgeting
Healthy Lifestyle Support
Program Operations
Household Operations
Community Navigation
Service Coordination
Crisis Intervention
Conflict Resolution
Problem-Solving
Harm Reduction
Psychosocial Rehabilitation
Documentation
Team Collaboration
Interpersonal Communication
Counselling Skills
Organizational Skills
Time Management
Analytical Skills
Computer Proficiency
Record-Keeping

Location

Toronto, ON

Work Type

Onsite
Full-time

Experience Level

2+ years of experience

Education Level

Relevant degree/diploma in human services or a related field

Salary/Compensations

$52,022 - $61,821 Annually Prorated

Benefits

Medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis
Access to unlimited DEI trainings
Tuition reimbursement program
Maternity-leave and Parental leave top up program

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
LOFT values compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
LOFT believes there are many ways to develop skills and build experience and expertise.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.