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About the Role

Responsible for daily life of loan servicing for all small business and commercial loans, with occasional back-up support for the Small Business Loan Operations Management team. Requires strong time management, ability to meet deadlines under pressure, and exceptional customer service.

Responsibilities

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system
• Complete work to meet established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service
• Process loan modifications
• Review and quality check ARM Rate Notice Report, make adjustments, and send correspondence
• Monitor and reconcile reports for Small Business and Commercial Loans, performing follow-up as necessary
• Perform post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
• Ensure document and data integrity for CECL data points
• Train new hires on servicing small business and commercial loans
• Reconcile General Ledger accounts and perform daily balancing
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe
• Prepare applicable release documents
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Process all UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Gather Audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and department-specific software
• Work as part of a team
• Work with on-site equipment

Requirements

• 3-5 years of customer service experience
• 5-6 years of Commercial or Small Business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
• Knowledge of appropriate loan servicing support systems
• Ability to work on multiple tasks without compromising quality
• Ability to look for ways to help customers without introducing risk to the bank
• Efficient communication, time management and organizational skills
• Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback
• Ability to assume leadership responsibilities

Skills

• Microsoft Office Software
• Computer applications
• Department-specific software

Location

• NY Region
• Williamsport, PA

Work Type

• On-site

Experience Level

• 3-5 years customer service
• 5-6 years Commercial or Small Business loan experience

Education Level

• High School diploma or Associates degree

Salary/Compensations

• $19 - $21 per hour

Benefits

• Additional bonus earning opportunities
• Benefits are also available

About the Company

• Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.