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About the Role

Under general management, the Airport Duty Manager (ADM) reports to the Managing Director of Airport Services. As the principal representative of the Airport Director, the Airport Duty Manager oversees all Airport activities and, as directed, is responsible for the coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations, and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day.

Responsibilities

Coordinate and manage all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees.
Direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis.
Coordinate with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events including evacuation, facility searches, and re-screening.
Identify potential problems and initiate corrective actions to minimize impact to the traveling public.
Coordinate resolution of issues with senior management, tenants, government officials, and other airport users.
Determine work priorities and deadlines.
Delegate to appropriate airport personnel to accomplish objectives.
Respond to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport's mission.
Conduct briefings with senior staff and shift briefings with all department management to provide critical information to all areas.
Direct the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders.
Advise Communications staff during Airport critical events including content of each incident communication.
Coordinate scheduling, scope of work and safety issues with stakeholders on all construction and maintenance projects to insure minimal operational disruption.
Monitor all construction activity occurring in "active" terminals to address safety and customer satisfaction concerns.
Conduct safety spot checks of all Airport facilities.
Respond, assess, and fix security issues to prevent violations and fines as related to Code of Federal Regulations (CFR) 1540-1542.
Respond and manage the airport facility including the Emergency Operations Center during emergencies.
Coordinate support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies.
Assist SFPD-AB with managing the transient program by actively monitoring facilities, admonishing individuals, signing citizen arrest forms, updating the Airport's data file, and appearing in Court.
Represent the Airport Director and Senior Staff during emergencies.
Serve as the Senior Leader on duty and the Airport media spokesperson during off hours.
Manage access to Special System Rooms (SSR) and sensitive support areas to prevent any unauthorized access.
Verify tenant, maintenance, and construction crew credentials, tools, liquids, and materials to ensure compliance with security regulations.
Manage special events including film shoots, VIP, Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities.
Monitor and approve the use of common-use equipment including gates, checkpoint equipment, ticket counters, jet bridges, baggage handling systems, and baggage carousels to ensure critical equipment is available during irregular operations or emergencies.
Monitor the efficiency of security checkpoint lines (line wait compliance), passenger screening equipment, queuing systems, and checked baggage equipment to support the airport's goals and customer service expectations.
Manage tarmac delay program to ensure compliance with Federal guidelines by interacting with Federal Aviation Administration (FAA) and airlines to provide alternate gates and/or bus operations.
Monitor ground transportation traffic flow to ensure sufficient resources for customers and help enforce provider compliance.
Monitor AirTrain and BART services to ensure service levels and resolution of outages.
Monitor the issuance of Notice to Airmen (NOTAMS) to reflect changing airfield conditions and/or hazards to air traffic.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Five (5) years of professional-level airport/aviation work experience in customer service, facilities, or operations at a medium to large airport.
Possession of or ability to obtain a valid California Class C driver's license prior to employment.
Incumbents may be required to perform duties as listed in the class specification.
Position requires rotating shifts/days off – encompasses 24 hours/7 days a week shift coverage, including weekends and holidays.
Position also requires prolonged standing and walking, and occasional squatting, kneeling, and climbing.
Working conditions may necessitate working at sites with noise greater than 90 decibels; may include heights, streets, and roadways.
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.
Incumbent must submit an application for, successfully acquire and maintain a Customs Access Seal.
Prior to appointment, candidates must successfully pass a medical examination to determine their ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Skills

Excellent oral and written communication skills.
Ability to conduct press interviews.
Experience in responding to and coordinating airport emergencies and incidents of all types.
Experience with heavy coordination of airport/airline operations with the responsibility for the overall management of the operations in a specific airport/station.
Possession of certificate(s) of completion for Incident Command System (ICS) classes (100, 200, 300, 400, 700, and 800).

Location

San Francisco International Airport

Work Type

Full-time
Permanent Civil Service

Experience Level

5 years of professional-level airport/aviation work experience
2 years of supervisory experience

Education Level

Baccalaureate degree
Additional qualifying full-time work experience may substitute up to two (2) years of the required education.

Salary/Compensations

$149,656.00 - $190,996.00

Benefits

Employee Benefits Overview

About the Company

San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley.
As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.
SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure.
With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.
Our mission is to deliver an airport experience where people and our planet come first.
Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.
Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you're choosing a job with purpose.

Equal Opportunity

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace.
We welcome candidates of all backgrounds, identities, and lived experiences.
Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.