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About the Role

The Hotel Partner Solutions Specialist is a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. They will also assist with issue investigations, data analysis, and remediation for internal and external infrastructure disruptions and/or service enhancements.

Responsibilities

• Assist with issue or incident investigations by gathering and documenting necessary information
• Identify, research, test and escalate bugs to the appropriate team for resolution
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities
• Understand how to proceed with collecting data on customer and employee satisfaction, and support the data collection and analysis process
• Apply technical expertise to resolve service and system disruption in coordination with technical teams
• Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem all the way to a successful resolution
• Contact required resources both inside and outside the company as necessary to resolve the problem
• Develop/maintain support documentation for use by all levels of support personnel
• Identify simple known patterns that are hidden in other distracting material and understand opportunities for improving services and/or products
• Confirm comprehension and understanding of complex information by correctly and clearly answering routine questions
• Create clear, concise and organized communication materials
• Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language
• Reports clearly on current work status
• Ask challenging questions when empowered to do so
• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions
• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries
• Assist with a whole systems approach to analyzing issues by ensuring all components are identified and accounted for
• Research and analyzes complex technical data using statistical methods
• Identify that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this
• See where efficiency and process improvement are needed within their immediate team
• Demonstrate an openness and flexibility to adapting their work to new processes to streamline and be more efficient
• Assist with the development of business area standards and procedures
• Collaborate with team members to co-develop and solve problems
• Proactively reach out to meet peers across environment and collaborates to solve problems

Requirements

• Demonstrates production and/or data analysis work experience.
• Experience supporting day to day operations in technical environments
• Collects information to understand problems and identify their origin
• Researches precedents and known solutions for basic or routine problems
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed
• Is familiar in working with infrastructure services
• Able to configure or operate cloud infrastructure through tools or interfaces
• Understands lower-level complex systems
• Has a broad understanding of observability and operational tools
• Has a foundational understanding of software testing principles
• Is familiar with basic concepts of one programming or scripting language
• Knows basic programming control flow and can write a simple function in a given language
• Basic understanding of how team goals fit a business need

Skills

• A+ Certification or equivalent
• AWS Foundational
• JavaScript
• bash

Location

• Austin

Work Type

• Full-time

Experience Level

• Supporting-level

Salary/Compensations

• $70,500.00 - $99,000.00
• Potential to increase pay up to $113,000.00 based on sustained performance

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

About the Company

• Expedia Group helps travelers explore the world, one journey at a time.
• Expedia Group is a global travel company powered by passionate people, trusted partnerships, and leading technology.
• Expedia Group connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business.
• Expedia Group B2B connects partners across the travel industry to its leading technology, supply, and services.
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• This employer participates in E-Verify.
• The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.