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About the Role

Be part of a team that values connection, accountability, and real impact. Access's Culture Playbook is how we show up for each other and for the people we support, focusing on clear expectations, support, accountability, and outcomes that matter to people. We are committed to helping people live the healthiest and fullest lives possible while ensuring our staff can do the same.

Responsibilities

• Engage recipients and create a shared Housing Health and Recovery Plan reflecting person-centered, strength-based recovery principles with the goal of self-sufficiency.
• Provide outreach and assistance in securing apartments within the affordable housing complex.
• Provide services that address all life domains, including employment, finance, relationships, medical needs, health, legal concerns, family, parenting, education, transportation, safety, culture, and spirituality.
• Partner with recipients to integrate into their chosen community and support informed choices regarding available supports, services, and recreational opportunities.
• Assist with discharge planning when recipients are ready to transition from Supported Housing, anticipating and implementing necessary supports and services for a successful transition.
• Serve as a model and guide to other staff on the SHCM team.
• Respond to and intervene in crisis situations as needed.
• Complete required documentation of services provided and assist in orienting new staff.
• Comply with employer regulations and NYS OMH requirements.
• Collaborate with community providers to facilitate smooth transitions for referrals into the Supported Housing Program.
• Work a flexible schedule, including evenings and weekends as needed, to meet recipient needs.
• Provide off-hours on-call and emergency situation response.

Requirements

• 2 years of experience in case management or mental health services, or equivalent experience.
• Excellent interpersonal and engagement skills.
• Valid unrestricted driver's license required.
• Very good organizational skills.
• Must be capable of sitting or standing in front of a computer for long periods.
• Able to work in an open space floor plan.
• Must be capable of moving throughout the workday and following people served throughout the community.
• Work alongside co-workers within 3 feet.
• Must be able to move in tight spaces.
• Occasional lifting of over 25 pounds.

Location

• Middletown, NY

Work Type

• Full-time

Experience Level

• Minimum 1 year experience with Housing.

Education Level

• BA required

Salary/Compensations

• $23.50/hr.

Benefits

• Benefits Package

About the Company

• Access is an organization where how we work matters just as much as what we do. Our Culture Playbook is not a poster on the wall – it’s how we show up for each other and for the people we support.

Equal Opportunity

• An Equal Opportunity Employer, including disability and Veterans.