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About the Role

The Rental Manager is responsible for managing regional rental operations across multiple branches, ensuring a consistent and positive customer experience. This role drives the efficient and profitable operation of the rental business in New York, requiring regular travel to branches and customer sites.

Responsibilities

• Manage day-to-day rental operations across an assigned region
• Travel to branch locations as needed to oversee execution and operational consistency
• Visit customer sites to support service delivery and resolve rental-related issues
• Serve as a key contact for regional rental customer experience
• Play a pivotal role in the growth of the rental business within the region; create and implement strategies that will increase rental revenue
• Travel with account managers to current and prospective customer locations to become the customers one stop solution
• Work with sales management to educate and identify rental solutions for the sales team
• Work with local organizations and associations within the region to build relationships that will result in an elevated brand awareness
• Contact previous and prospective customers to establish a relationship and educate them about the rental solutions Alta offers
• Ensure required documentation is complete (agreements, POs, COIs)
• Approve discounts within limits and protect rental margins
• Ensure all delivered rental equipment across the region is billed on time
• Monitor open contracts for missed or delayed billing
• Identify and address idle or underutilized equipment regionally
• Execute fleet transfers, reassignments, and redeployment
• Review service costs charged to rental and investigate variances
• Supervise, train, and coach rental coordinators
• Instill a customer focused culture within the department
• Prepare, develop, and execute self/employee training and product knowledge for rental department personnel
• Audit CRM activity to ensure clean opportunity progression
• Act on customer feedback to improve satisfaction and retention

Requirements

• Experience in rental operations, equipment rentals, or multi-location operations
• Strong understanding of contracts, pricing, and billing
• Leadership or supervisory experience
• Willingness and ability to travel throughout the region
• Strong communication and relationship-management skills
• High attention to detail in a fast-paced environment
• Execution-focused with strong regional ownership
• Comfortable interacting with customers and branch leadership
• Process-driven and decisive
• Strong cross-functional collaborator

Location

• New York

Work Type

• Full-time

Salary/Compensations

• Competitive wages

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Company laptop
• Paid time off
• 10 paid holidays

About the Company

• Come work for the largest equipment dealer in North America!
• Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.
• More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
• Voted a “Top Work Place USA”
• We are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life.
• A great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence.
• A skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Equal Opportunity

• Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!