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About the Role
As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel, contributing to outstanding guest service and financial profitability.
Responsibilities
- Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest details and room rates, selecting rooms, coding keys, promoting marketing programs, providing a welcome packet, and directing guests to their rooms.
- Assist guests with check-out, ensuring accurate accounting of rooms and services, using the point-of-sale system, handling payments (cash, credit/debit cards, foreign currency), making change, and processing gift certificates.
- Demonstrate thorough knowledge of hotel information, including room types, rates, packages, promotions, local area, and general product knowledge, and answer guest questions.
- Utilize up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
- Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
Requirements
- Experience as a Front Desk Agent in a hotel preferred.
- Excellent customer service skills.
- Excellent computer, communication, and interpersonal skills.
Skills
- Customer service
- Computer skills
- Communication skills
- Interpersonal skills
- Up-selling
Location
- New York City
Work Type
- Full-time
Experience Level
- Preferred hotel front desk experience
Salary/Compensations
- $19.00 to $20.00 per hour
Benefits
- Robust compensation and benefits packages
- Career path for associates
About the Company
- Crescent Hotels and Resorts is a leader in hotel management.
- Crescent was founded on a deep belief in people, encouraging them to apply their energy, passion, and unique abilities.
- Crescent manages properties of every size and major brand across North America.