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About the Role

As a Keyholder, you will support the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. You will leverage your passion for fashion and customer service skills to create memorable client moments. Your leadership will be demonstrated through assisting with opening and closing procedures, leading by example, and taking on key responsibilities such as cash reconciliation, sales goal distribution, team motivation, and problem resolution. You will also play a pivotal role in building lasting customer relationships, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Customer service
Fashion knowledge
Communication
Sales
Team motivation
Problem resolution
Visual merchandising
Clienteling

Location

Williamsburg, Brooklyn NYC

Work Type

Part Time

Experience Level

1+ year of experience in retail or customer service
Supervisory experience preferred

Salary/Compensations

$20—$23 USD per hour

Benefits

Competitive base hourly pay
Individual commission
Sales incentives
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Voluntary health plan
401(k)
Paid time off
Holiday pay
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Extensive product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
The company is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a strong senior leadership team.
The company culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
Collections blend casual elegance and evening sophistication for individuals who value style and sustainability.
SMCP is a forward-thinking company where innovation and sustainability come together.
The company focuses on growth, stability, and prioritizing internal mobility.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
The company's collections blend timeless Parisian style with a contemporary edge.
SMCP's mission is to 'Style Happiness at Work'.