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About the Role

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents. This role also enhances the living experience for current residents and parents through excellent customer service and adherence to American Campus Basic Operating Standards and Systems (BOSS).

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing prospect follow-up.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week, which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays, at any point during the day, evening, and/or overnight.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls, and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact.
• Enter prospective resident information into the Salesforce leasing management system.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Assist with the implementation of off-site marketing efforts on campus, in the community, and at special events.
• Plan and execute social media strategies, creating and publishing content, and interacting with resident communities and target audiences.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.
• Become acquainted with residents, serving as a resource for residents and parents concerning the property, local University/College, and greater community.
• Participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Communicate and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents create a respectful living community.
• Exhibit a welcoming and professional attitude when interacting with prospective and current residents and parents.
• Act as a resource for customers when confronted with a customer service concern.
• Be familiar with general maintenance policies and procedures and assist in after-hours maintenance emergencies.
• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Attend and constructively contribute to all weekly staff meetings and any special/emergency meetings.
• Participate in all staff training and orientation.
• Participate in recruitment, selection, and training of new staff members as requested by the Manager.
• Maintain a professional attitude and manner in work relationships.
• Model and encourage a positive attitude among staff.
• Complete room/apartment inventories, key checks, and common area inventories as assigned.
• Complete and submit required reports.
• Distribute materials and messages from or approved by the Manager in a timely manner.
• Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units, including removing trash, identifying/documenting damages, assisting in cleaning, painting, assembling/moving furniture, and performing small repairs.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas.
• Escort vendors throughout the community as directed/assigned.

Requirements

• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.
• Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills

• Customer service
• Sales
• Leasing
• Marketing
• Social media strategy
• Conflict mediation
• Teamwork
• Administrative tasks

Location

• Austin, TX

Work Type

• Part Time
• On-Call

Education Level

• In progress degree or diploma from an accredited college or university (Graduate, Bachelor's, or Associate's)

About the Company

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
• We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash.
• No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.