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About the Role

Tickets.com is seeking an Associate Systems Integration Analyst to manage access control equipment inventory, including tracking, shipping, receiving, repairs, and system upgrades. This role involves ensuring hardware availability and security, performing basic testing of application functionality, and serving as the escalation point for access control equipment issues.

Responsibilities

• Provide tier 2 product support while triaging product deficiencies, enhancement requests, and bug fixes.
• Perform basic Operational Readiness Testing for software and hardware products.
• Develop, document, and recommend actionable bug fixes and enhancements to software products.
• Provide input toward developing and communicating plans for investing in new technology solutions.
• Contribute towards Proof-of-Concept requirements technical evaluation and program maturity.
• Create, update, and maintain documentation related to equipment or application configurations and instructions.
• Coordinate with the logistics team and assist with inventory management for other ballpark technologies.
• Create, update and maintain Ubuntu images for mass deployment.
• Maintain device tracking inventory.
• Perform shipping and receiving tasks.
• Perform hardware break/fix repairs.
• Plan and perform routine patches for Linux and Android devices.

Requirements

• Ability to execute tasks with high accuracy and thoroughness.
• Maintain confidentiality while dealing with sensitive information.
• A flexible schedule with the ability to provide weekend and evening support.
• Ability to travel to remote locations as needed.
• Solid analytical, problem solving and decision-making skills.
• Strong verbal communication skills with ability to explain technical concepts to audiences at different levels.
• Act with integrity and respect.
• Adhere to applicable statutes, laws, regulations, and internal policies.
• Apply general knowledge of computer processes, technologies, and systems to support project team and customer issues/requests.
• Act as a contributing team member with ownership over existing and new data communications equipment.
• Accumulate technical knowledge of proprietary software and hardware products and demonstrate a thorough understanding of product features, capabilities, standard error messages, operating systems, and relationships between hardware and software issues.
• Effectively communicate this knowledge to internal and external clients.

Skills

• Ticketing or Product Specialist/Associate equivalent experience
• Hardware tracking systems
• Mobile device management
• Remote hardware support
• Linux operating systems
• Android operating systems
• Artificial Intelligence Integrated Development Environment code editors (e.g., Cursor, Project IDX, JetBrains AI, Qoder)
• Structured prompt-based framework for agentic software development
• Scripting and declarative languages (e.g., Bash, GO, Python, HCL)
• Interacting with APIs (e.g., Postman, Paw, Insomnia)
• Enterprise support and communications tools and platforms (e.g., Jira, Asana, Google Docs, ServiceNow, Slack, Teams, Zoom)
• Networking concepts (topology, IP networking, protocols, components, principles)
• Setting up and troubleshooting IT equipment (printers, routers, switches, Wi-Fi access points, Android OS devices)
• EMM solution (e.g., SOTI, VMWare, Samsung Knox, JAMF)
• Logging and monitoring tools (e.g., Splunk, Orion, GCP Logs Explorer, Datadog, Logstash, Nagios)

Location

• Remote

Work Type

• Full-time

Experience Level

• Associate
• Minimum of 1 year

Education Level

• Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field

Salary/Compensations

• $70,000 - $80,000 (Base Salary) + Bonus

Benefits

• Medical, Dental, and Vision Coverage
• Disability Benefits (short term and long term)
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Life and Accidental Death Insurance
• Pet Insurance

About the Company

• Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe.
• Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans.
• Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.
• Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada.
• Employees love working at MLB because of the culture of growth, teamwork, and professionalism.
• MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed.
• Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

Equal Opportunity

• California Residents: Please see our California Recruitment Privacy Policy for more details.
• Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
• Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.