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About the Role
Help shape the future of healthcare and life science logistics. Mercury moves shipments that matter — diagnostic kits, medical devices, and life-saving materials that fuel innovation in healthcare and life sciences. This role is hands-on, fast-moving, and essential to helping clients achieve what matters most.
Responsibilities
- Be the first point of contact for clients via email, phone, and portal to ensure smooth shipment movement.
- Recommend the right service level based on urgency, temperature, and risk.
- Coordinate with carriers and internal partners to resolve issues and keep shipments on track.
- Track shipments in real time, anticipate potential delays, and communicate updates proactively.
- Review domestic and international documents for accuracy, compliance, and customs readiness.
- Utilize the internal Transportation Management System and Mercury CRM to maintain data integrity.
- Partner with teammates, carriers, and operations leadership to identify process improvements.
Requirements
- Bachelor’s degree or equivalent professional experience.
- 1–3 years of experience in logistics, customer support, or operations (healthcare or life sciences experience is a plus).
- Excellent written and verbal communication skills.
- Ability to multitask and remain calm under tight deadlines.
- Proactive problem-solver with a high sense of urgency and accountability.
- Strong organizational skills and attention to detail.
- Comfortable learning new tools and systems in a startup environment.
- Positive, team-oriented, and driven to continuously improve.
Skills
- Logistics
- Customer Support
- Operations
- Problem-solving
- Communication
- Multitasking
- Organization
- Attention to detail
- Adaptability
Location
- San Francisco
Work Type
- Hybrid
- Full-time
Experience Level
- 1-3 years
Education Level
- Bachelor's degree or equivalent professional experience
About the Company
- Mercury is a trusted partner to innovators across diagnostics, research, and medical technology.
- The company's mission is to make logistics invisible, so clients can focus on what’s next in healthcare.
- Offers a fast-paced, collaborative environment where no two days are the same.
- Provides a culture that rewards ownership, growth, and problem-solving.
- Features real career paths with opportunities for advancement.
- Offers the chance to make an impact in an industry that truly matters.