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About the Role

Sierra is building a platform to enable companies to create better customer experiences with AI. The Public Sector team is expanding to bring industry-leading technology to US public sector partners, aiming to redefine the relationship between the government and its citizens. This role involves owning how AI agents are developed and deployed for public sector customers, acting as a strategic advisor and product influencer.

Responsibilities

Own the Agent Development Life Cycle, from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration.
Translate mission goals, policy requirements, and operational workflows into reliable agents.
Serve as a trusted strategic advisor to public sector leaders, defining success, prioritizing opportunities, and shaping AI strategy.
Partner with working teams on a day-to-day basis, resolving issues and making decisions to facilitate deployments.
Identify new use cases and develop roadmaps for expanding impact, including proactive outreach and multilingual access.
Directly shape the product and public sector strategy by surfacing unmet needs and influencing the company's roadmap.

Requirements

A track record of leading complex, high-visibility initiatives and driving cross-functional teams to measurable outcomes.
Comfort engaging directly with technical concepts, including API documentation, data models, and system architecture.
A passion for public sector work and a belief in the potential of institutions to improve outcomes.
Clear, direct, and persuasive communication across executive, operational, policy, and technical audiences.
Strong analytical and critical-thinking skills to break down complex problems and adapt to changing conditions.

Skills

AI agents
Conversation design
Agent tooling
Evaluation frameworks
RAG
Prompt engineering
Technical concepts
API documentation
Data models
System architecture
Communication
Strategic problem-solving
Critical-thinking

Location

San Francisco

Work Type

In-person
Full-time

Experience Level

Founding team member
Operator

Education Level

Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience
MBA or comparable experience at the intersection of technology and business

Benefits

Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee
Discretionary benefit stipend
Free alphorn lessons
Equity plans

About the Company

Sierra is building a platform to enable every company to build better, more human customer experiences with AI.
Partners include industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health.
Primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
Guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace).

Equal Opportunity

We encourage you to apply even if your experience doesn't precisely match the job description.
We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.