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About the Role

Sierra is building a platform to enable companies to create better customer experiences with AI. The Public Sector team is seeking a founding member to bring industry-leading technology to US public sector partners, redefining the relationship between government and its citizens. This role involves building enterprise-grade AI agents for government institutions, discovering impact areas, engaging with customers, owning product outcomes, shaping the platform roadmap, and contributing to the growth of Sierra's public sector business.

Responsibilities

Partner directly with engineers and public sector customers to build and ship AI agents for high-stakes, mission-critical interactions.
Help constituents navigate complex programs, complete important tasks, and receive timely, trustworthy support while meeting government standards.
Conduct ground-up discovery with federal and state institutions to understand missions, operating constraints, constituent needs, and service-delivery workflows.
Identify and prioritize new opportunities for AI agents to improve access, responsiveness, and outcomes.
Become a trusted advisor to public sector leaders and a hands-on partner to their working teams.
Discover and assess requirements, prepare and present demonstrations, and navigate technical and operational challenges with customer counterparts.
Continuously improve agents to fit each institution’s policies and workflows.
Translate mission goals into a clear product strategy, roadmap, and measurable definition of success.
Coordinate across customer stakeholders, engineering, design, research, security, and operations to take agents from concept through launch and iteration.
Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform teams to shape the future of AI agent development for the public sector.
Partner closely with public sector leadership on market strategy, product investments, and repeatable approaches for scaling the business.

Requirements

5-7+ years of experience developing highly technical products.
Experience in Product Management or a similar product development role at or above the level of Senior Product Manager.
A passion for public sector work and a belief in the potential of our institutions to transform outcomes for the people they serve.
Comfort working directly with customers to understand their needs, navigate complex organizations, and solve real-world problems.
Experience coordinating directly with public servants and technical stakeholders to understand their workflows.
Experience crafting and tailoring messages for different audiences, including senior executives and public sector leaders.
Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent developments in AI.
Strong product judgment and a track record of driving ambiguous, cross-functional initiatives from discovery through launch and measurable impact.
A degree in a technical or related field, or equivalent professional experience.

Skills

AI/LLM product development
Conversational agents
Long-horizon agents
Evaluation
Retrieval
Prompt engineering
Agent tooling
Government technology
Procurement
Regulation
Security
Accessibility
Partnership patterns
Operating in ambiguity
React
TypeScript
Go
Prototyping technical products
Technical communication
Product strategy
Roadmap development
Cross-functional initiative management

Location

San Francisco

Work Type

In-person
Full-time

Experience Level

Senior Product Manager

Education Level

Degree in a technical or related field, or equivalent professional experience
MBA or equivalent professional experience

Benefits

Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee
Discretionary benefit stipend
Free alphorn lessons
Equity plans

About the Company

Sierra is building a platform to enable every company in the world to build better, more human customer experiences with AI.
Partners with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health.
Primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
Guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Co-founders are Bret Taylor (Board Chair of OpenAI, formerly co-CEO of Salesforce, CTO of Facebook, co-creator of Google Maps) and Clay Bavor (18 years at Google, led Google Labs, AR/VR effort, Project Starline, Google Lens, Google Workspace product and design teams).

Equal Opportunity

We encourage you to apply even if your experience doesn't precisely match the job description.
We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.