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About the Role
Loews Regency New York Hotel seeks a warm and engaging Concierge to be the heartbeat of the guest experience. This role involves delivering personalized service, anticipating needs, and creating unforgettable moments by providing local recommendations and special arrangements. You will combine deep knowledge of the property and destination with a proactive, solution-oriented approach to turn ordinary stays into extraordinary experiences.
Responsibilities
- Greet guests warmly and professionally, setting the tone for an exceptional stay
- Provide detailed information about hotel amenities, services, and local attractions
- Make dining, theater, tour, travel, and other arrangements tailored to guest preferences
- Assist with transportation, childcare, and other special requests
- Research and provide timely, personalized recommendations to enhance the guest experience
- Maintain the Concierge desk and lobby area to ensure a welcoming environment
- Build and maintain resources and contacts to offer up-to-date information on local events and activities
- Answer guest inquiries and communications in accordance with Loews Hotels standards
- Conduct hotel tours, showcasing property history and features
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
Requirements
- High School Diploma or relevant work experience required
- Minimum of one (1) year guest service experience in hotel hospitality preferred
- Experience with previous Property Management System, preferred Opera System
- Certification for Concierge Professional preferred
- Ability to stand and walk for long periods of time required
Skills
- Hospitality Enthusiast
- Proactive Problem Solver
- Clear Communicator
- Detail-Oriented Multitasker
- Adaptable Team Player
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 1+ year guest service experience in hotel hospitality preferred
Education Level
- High School Diploma or relevant work experience
Salary/Compensations
- $30.70 to $38.37 per hour
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Paid Pet Bereavement
- Paid Personal Days
- Training & Development opportunities
- career growth
- Tuition Reimbursement
- Pet Insurance
- Complimentary meals in Team Member Café while working
- Team Member Hotel Rates
- other discounts, perks and more
About the Company
- Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S.
- Diverse and welcoming teams craft exceptional experiences in iconic destinations.
- Growth and belonging start here; you’ll be valued for who you are and the goals you have.
- Every role offers opportunities to grow and make a meaningful impact.
Equal Opportunity
- Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
- Veterans and military spouses are encouraged to apply