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About the Role

The Senior Claims Representative is responsible for the investigation, evaluation, negotiation, and settlement of non-injury auto liability claims. This includes analyzing coverage, contacting customers, investigating loss details, arranging inspections, and coordinating with experts and third parties. The role requires understanding and complying with insurance regulations and working closely with other departments, vendors, and defense counsel. Claim values can range from nominal amounts to tens of thousands of dollars.

Responsibilities

Handle non-injury auto liability claims, including first and third party, repairable losses.
Provide superior claims outcomes and develop lasting connections with insureds and brokers.
Analyze claims forms, policies, endorsements, and client instructions to determine coverage.
Handle multiple lines of business with moderate complexity.
Investigate coverage issues and liability.
Confirm coverage and facts of loss through prompt and thorough investigation, including interviews.
Manage diary tasks to ensure timely and optimal financial outcomes for cases.
Create and review reserves in line with market and company policies.
Determine appropriate inspection methods and coordinate expertise resources.
Make liability determinations based on investigation and applicable law.
Ensure compliance with state regulations and requirements.
Focus on fact-gathering, investigation, and resolution of claims of moderate complexity.
Settle straightforward claims within authority limits and adhere to referral procedures.
Negotiate timely and effectively for cost-effective solutions within own limits.
Prepare reports for file documentation.
Report claims trends and developments to management and underwriters.
Process mail and prioritize workload.
Complete telephone calls and written correspondence.
Demonstrate a passion for strong claim management.

Requirements

Obtain necessary state licenses and maintain Continuing Education (CE) requirements.
Possess good business acumen, understanding insurance company operations and profitability impact.
Demonstrate a strong focus on execution and delivering expected results.
Achieve success through adversity.
Be solution-focused, not problem-focused.
Think with a global mindset.
Effectively determine specific client needs and provide value-added solutions.
Exhibit flexibility, ability to thrive in change, and resourcefulness in a fast-paced, evolving environment.
Develop and maintain productive relationships with clients, business partners, and peers.
Possess excellent communication skills and the ability to build lasting relationships.
Demonstrate effective time management skills and ability to prioritize workload.
Exhibit natural and intellectual curiosity.
Desire to work in a fast-paced environment.
Possess excellent evaluation and strategic skills.
Demonstrate strong claim negotiation skills with a proactive and pragmatic approach.
Understand mechanisms for resolving claims settlement disputes (e.g., arbitration, mediation) and their application.
Exercise sound judgment working under technical direction.
Demonstrate inner strength and courage to do the right thing.
Proficient in MS Office Suite and other business-related software.
Use listening and questioning techniques to effectively gather information.
Possess polished and professional written and verbal communication skills.
Present information clearly, concisely, and accurately.
Read and write English fluently.
Demonstrate a desire for continued professional development.

Skills

Claims adjudication
Customer service
Claims analysis
Coverage analysis
Liability determination
Negotiation
Reserving
Investigation
Compliance
Time management
Communication
MS Office Suite

Location

In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.
Omaha office
Albany office

Work Type

Full-Time
100% in-office

Experience Level

Senior

Education Level

Bachelor’s degree from an accredited university preferred.
Industry designations such as ACLS, AIC, AINS, CCLS, FCLS, or PCLS

Salary/Compensations

Albany Pay Range: $24.75 - $28.65 per hour ($51,500 - $59,600 annualized)

Benefits

Competitive compensation package
Performance-based incentives
Comprehensive benefits program
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Professional development opportunities

About the Company

Farm Family specializes in farm and ranch protection with a wide range of products.
Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S.
The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking.

Equal Opportunity

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.