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About the Role

The ONroute Brand Manager is responsible for managing the day-to-day operations of assigned brand(s), overseeing the hourly team, and ensuring financial goals, franchise brand standards, and customer service excellence are met.

Responsibilities

• Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
• Executing ordering and all inventory processes
• Hiring, training, coaching, and development of team, including Health & Safety
• Delivering brand, audit and customer service standards
• Acting as Manager-in-Charge when General Manager or AGM are not in plaza
• Managing inventory levels and food cost targets, including waste, par builds, and variances
• Placing, receiving, storing, and reconciling orders on time
• Training, coaching, and managing food cost on the floor daily
• Posting pro-active action plans, production build charts, and reviewing waste daily
• Ensuring team meets or exceeds all brand, audit, and customer service standards
• Completing self-audits and assessments and developing action plans
• Achieving the highest quality of customer service at all times
• Monitoring customer interaction and providing coaching during peak times
• Communicating clear performance expectations and providing feedback, coaching, and training
• Recognizing positive performance regularly
• Achieving labor targets for assigned brand(s) and ensuring proper coverage
• Posting schedules three weeks in advance
• Ensuring all day-to-day Health & Safety processes and procedures are followed
• Ensuring training is at or above 90% in the ONroute Health & Safety Portal
• Ensuring each shift has required trained representation for auditing purposes
• Communicating and enforcing the employee code of conduct, employee relations, asset management, and all other ONroute policies and procedures
• Holding the employee team accountable to follow all ONroute procedures and policies
• Acting as Manager-in-Charge to prioritize overall plaza needs when General Manager or Associate General Manager is absent
• Collaborating across all brands to ensure highest customer service levels
• Effectively managing all day-to-day plaza activities
• Ensuring compliance with all ONroute and governmental standards, regulations, and policies

Requirements

• Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
• Experience with POS Systems
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to lead by example
• Dedicated to training, coaching and developing your team to deliver results
• Demonstrated exceptional customer experience focus
• Strong interpersonal and collaborative skills
• Excellent communication skills
• Approachability
• Sound operational experience and knowledge within the fast-food/food service industry
• Must have reliable transportation to get to and from the plaza

Skills

• Inventory Management
• Food Cost Management
• Team Leadership
• Customer Service
• Health & Safety Procedures
• POS Systems
• Microsoft Office Suite

Location

• 8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9

Work Type

• Full-time

Experience Level

• 3-5 years of experience as a Supervisor or Manager

Salary/Compensations

• $49,300 - $69,000

About the Company

• ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario.
• We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
• ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)

Equal Opportunity

• ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario.
• If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.
• ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.
• We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.
• We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.