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About the Role

The Innovation & Continuous Improvement team is seeking a Senior Advisor, Continuous Improvement to lead medium- to large-scale process and policy improvement initiatives. You will apply Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change. This role offers an opportunity to help shape a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.

Responsibilities

Lead the delivery of medium- to large-scale business process, procedure, and policy optimization projects using Lean and DMAIC methodologies.
Collaborate in nimble teams with business leaders to identify and scope impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities.
Define project objectives, scope, and success measures; identify value and improvement opportunities; conduct root-cause and risk analysis; and develop actionable implementation and experimentation plans.
Analyze complex qualitative and quantitative information to generate evidence-based recommendations that enhance operational efficiency, service quality, and innovation.
Act as a trusted advisor to business areas by leading consultations to evaluate, improve, or design new processes to ensure that they reflect Lean principles.
Foster strong stakeholder relationships to support internally generated ideas, secure buy-in, and enable testing and implementation of new practices.
Respond to ad hoc requests as a subject matter expert and thought leader on Lean and continuous improvement.
Leverage expert knowledge of Lean and continuous improvement to design and deliver training and capability-building sessions.
Support the scaling of Lean knowledge and practices across the organization through hands-on coaching and project support.
Collaborate with product and delivery leaders to ensure enhancement planning and implementation reflect Lean principles.

Requirements

Lean certification at the Black Belt or Green Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments.
University degree in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience that demonstrates advanced analytical, critical-thinking, and strategic problem-solving capability.
Minimum of four (4) years of progressive experience leading or supporting business process improvement initiatives, including Business Process Reengineering (BPR) and/or Business Process Management (BPM).
Advanced expertise in process improvement and analysis, including process mapping, re-engineering, optimization, root-cause analysis, and the application of recognized frameworks and methodologies (e.g., BABOK).
Strong analytical and reporting capability, with experience analyzing complex information, applying quantitative and qualitative methods, and producing evidence-based insights to inform decision-making.
Demonstrated leadership and facilitation experience, including designing and facilitating stakeholder workshops, leading cross-functional teams, securing buy-in, resolving issues, and building consensus.
Exceptional communication, collaboration, and stakeholder engagement skills, with the ability to present complex analyses clearly, exercise sound judgment, and work effectively with diverse stakeholders at all organizational levels.
Proven organizational and delivery skills, including the ability to manage multiple priorities, meet time-sensitive deadlines, and operate effectively in a dynamic environment.
Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Skills

Lean
Six Sigma
Kaizen
Business Process Reengineering (BPR)
Business Process Management (BPM)
Process mapping
Root-cause analysis
BABOK
Quantitative analysis
Qualitative analysis
Leadership
Facilitation
Stakeholder workshops
Cross-functional team leadership
Communication
Collaboration
Stakeholder engagement

Location

Head Office, Toronto, ON

Work Type

Permanent
Full-Time
In-Office

Experience Level

Senior
Minimum of four (4) years of progressive experience

Education Level

Lean certification at the Black Belt or Green Belt level
University degree in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience

Salary/Compensations

$103,518 to $129,393

Benefits

Generous time-off policy, including 2 volunteer days
Defined benefit pension plans
Comprehensive health, dental, and vision plans, with 100% employer-paid premiums
Well-being credits
Employer-paid parental leave top-up
Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships
24/7 confidential support through our Employee Assistance Program
Convenient, central location near the subway line
Paid onsite parking

About the Company

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence.
Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.
At the AGCO, collaboration, diverse perspectives, and continuous improvement drive how we work.
The Innovation & Continuous Improvement team within the Business Optimization & Insights branch supports this vision by advancing Lean practices, innovation, and evidence-based improvements that strengthen programs, services, and organizational performance.
The AGCO is a provincial regulatory agency that reports to the Ministry of the Attorney General.
We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.
The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row.
This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth.
We remain committed to fostering a supportive and rewarding work environment for our employees.

Equal Opportunity

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute.
To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to askhr@agco.ca.
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.